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Laura Riel profile image

Laura Riel

Enrolled Agent at H&R Block
Intro Book
Experienced business professional with expertise in tax research, customer service, and business process management.
  • Claim this Profile
Location
Grayslake, Illinois, United States, US
Skills
  • Customer Service
  • Tax Research
  • Business Analysis
  • User Acceptance Testing
  • Uat Coordination
  • Show all
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Bio

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Topline AI
Laura Riel is a seasoned professional with 30+ years of experience in various fields, including business management, tax research, and customer service. She holds a Master of Science degree in Business Management and has certifications in Advanced Microsoft Excel and Microsoft Word. Laura has worked with prominent companies like AT&T and H&R Block, and has expertise in business process mapping, tax preparation, and user acceptance testing.

Credentials

  • Advanced Microsoft Excel 2010
    College of Lake County
    Jul, 2011
    - Jun, 2026
  • Advanced Microsoft Word 2007
    College of Lake County
    Jun, 2011
    - Jun, 2026
  • Sales Productivity
    Cardinal Stritch College
    May, 1984
    - Jun, 2026
  • Management
    Marquette University
    May, 1979
    - Jun, 2026

Experience

  • H&R Block
    • United States
    • Retail
    • 700 & Above Employee
    • Enrolled Agent
      • Nov 2008 - Present

    • ENROLLED AGENT
      • Jan 2009 - Present

      Successfully handled front desk activities, greeted customers, scheduled appointments, coached other tax preparers, prepared individual and small business income tax returns as well as resolved customer issues with the Internal Revenue Services.

  • Currently Seeking Employment
    • Business Solutions Professional
      • May 2012 - Present
  • Zerochaos
    • U-Verse Technician
      • Feb 2009 - Nov 2019

      Successfully completed training to install U-Verse services for AT&T.

  • CMC
    • Tax Preparer
      • Feb 2008 - Apr 2008

      Prepared individual and small business tax returns.

  • Center for Economics Progress
    • Waukegan, IL
    • Site Manager - Waukegan
      • Dec 1998 - Apr 2007
      • Waukegan, IL

      Successfully managed 20 to 30 volunteers during the January to April tax season to provide income tax assistance for lower income and elderly taxpayers who were unable to prepare tax returns or pay for professional services. Verified and approved each tax return prepared by volunteers to minimiz...

  • AT&T
    • Hoffman Estates, IL
    • Business Manager-Procurement Systems
      • Mar 1976 - Mar 2006
      • Hoffman Estates, IL

      Successfully designed and implemented the AT&T Procurement Management System which supported procurement and distribution of goods and services to the AT&T regions. Acted as liaison between the Procurement customers and the Procurement Information Technical organization. Trained manageme...

Education

  • 1985 - 1986
    Cadinal Stritch College

Suggested Services

This profile is unclaimed. These are suggested service rates with 0% commision upon successful connection

Industry Focus. “Business Services”

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