Experience

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  Diyar United Company

  • Kuwait

  • Account Manager - Managed Services Department

    • May 2023 - Present
    • Kuwait

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  Spider Access Cladding Works and Building Cleaning LLC

  • Kuwait

  • Senior Business Development Manager - Kuwait

    • Dec 2020 - Mar 2023
    • Kuwait

    Responsible for:- Strategic Analysis and Planning for Sales & Marketing Departments;- Collaboration with Operations Dept: plan, develop and execute solid business plan which covers customers, partners, sales enablement, competitive selling, managing complex deals and helping to grow the business across portfolio of services.- Sales Target Planning & Execution monitoring.- Manage business negotiations, review and approve business decisions.- Team Management: initiate, cultivate & support new business partnerships developments, and deepen existing relationships to drive business, support community outreach and achieve sales objectives.- Lead and manage large RFP responses to ensure corporate objectives for profitability, sustainability, and operational delivery objectives are meet.- Participating in strategic planning sessions with senior management/ partners to identify business opportunities and develop plans for growth.

• 

  Urban Point International

  • Kuwait

  • Sales Management Consultant - Kuwait

    • Jan 2020 - Dec 2020
    • Kuwait

    1 Year Contract of Collaborating with Qatar-based, internationally recognised Urban Point Company, in:- Helping them establish market penetration strategies in Kuwait. - Managing & steering the sales team towards building and growing new merchants partners base, as well as international corporate vision & strategy implementation in Kuwait Market. - Provide Strategic Planning & Forecasting in Kuwait Market. - Increased total merchant partners by 54%;- Strong cross-cultural expertise and communication skills have positively impacted & inspired the entire team's performance (as per the Recommendation Letter - available upon request).

• 

  LivinQ8

  • Kuwait

  • Managing Partner - Business Development & Sales

    • Jul 2017 - Dec 2019
    • Kuwait

    Responsible for setting strategic goals and objectives:- Monitoring performance, and driving business growth.- Plan & guide business sales, operations and employees to achieve organisational goals and objectives.- Maintaining positive client relationships and driving new acquisitions.- Developing and implementing organizational goals, procedures, and policies.- Consulting and cooperating with other executives, board members, and employees.- Identifying improvement gaps and implementing corrective measures.- Reviewing and overseeing all financial activities, performance, and documentation.- Overseeing hiring activities and approving contracts.- Preparing the yearly Business Plans, Sales Forecasts and Targets, risk management, quality control,billing and collections.- Provide strategic planning & vision and overall be a catalyst for growth and expansion.

• 

  Future Technology Systems Co. (FutureTEC)

  • Kuwait City

  • Account Manager

    • Apr 2015 - Aug 2017
    • Kuwait City

    Responsible of Key Assigned customers accounts with below main duties: - Sales Target Achievement: sell and up/cross-sell products & services by developing an ample understanding of customers needs. Increase sales rate per account. - Customer Relations Management: ensure customer satisfaction, retention, trust.- VIP Clients Accounts: all accounts were assigned to me, for excellent customer satisfaction maintenance. - Vendors: relations, contracts, trainings, clients support and pricing management.- Prepare: Pricing sheets, Sales Forecasts & Pipeline, Presentations, Contracts, Quotations, POC's, Management reports, etc. - Attend meetings, demonstrations, events, trainings, etc.

• 

  Arabesque

  • Kuwait
  • Software Development
  • 100 - 200 Employee

  • Resources Planner / Manager - Professional Services Department

    • Jan 2012 - Mar 2015

    Responsible of a team of 30 IT engineers in the Professional Services Department, with below main responsibilities: - Establish and maintain an effective framework for human resources.- Maximise and optimise human resources utilisation and profitability on projects. - Resources Allocation to: Projects / Helpdesk / Leaves / Trainings & Career Development Plans / - Prepare: Resources Assessments Plan, Annual Leave Plan, Resources Acquisition Plan and Training and Career Development Plan for all the engineers.- Apply procedures to acquire replacement and/or additional resources as required.- Continuously apply, reinforce and adjust Resource Planning - related internal procedures.

  • Pre-Sales & Marketing Coordinator

    • Apr 2011 - Dec 2011

    Responsible for Assisting the Pre-sales & Marketing Manager to: - Plan, coordinate and assign tasks to the team members. - Coordinate: team tasks, objectives, create and maintain reports, - Assist the manager in recruiting, selecting, orienting, training, counselling / disciplining employees. - Reinforcing company's standards, policies and procedures amongst team members.- Create: Management reports, presentations, recommendations, etc.- Quality Control of all Clients Proposals.- Vendors Contracts & Relations Management; - Marketing: events planning, management, leads generation and related reports.

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  Wataniya Airways

  • Kuwait

  • First Class Cabin Crew

    • Apr 2009 - Apr 2011
    • Kuwait

    Responsible for performing: - Safety and Emergency Procedures on-board;- On-ground & In-flight briefings, safety, security and service to the passengers;- Passengers boarding and ensure passengers understand safety & emergency procedures;- Perform Manual Safety Demonstration for passengers when needed;- In-flight Service: distribute F&B products, look after entertainment system. - Customer Relations: solving issues, ensure customer satisfaction and retention.

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  Burgvil SRL - Telecommunication Company

  • Romania, Petrosani City

  • Store Manager

    • Mar 2008 - Mar 2009
    • Romania, Petrosani City

    Responsible for: - Store Daily Operations: sales reports, inventory, legal paperwork, single-entry bookkeeping, etc. - Staff Management: work schedules creation & management, products & performance training and mentoring, performance review and appraisals, etc.- Direct Customers Relations Management: Resolving complaints, customer retention and satisfaction.- Marketing Initiatives: Promote ideas, implement corporate brand campaigns, visual merchandising, CRM database maintenance and enhancement. - Reporting directly to the Area Manager.