Experience

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  VITAC

  • Pittsburgh, PA

  • Senior Client Services Coordinator | Onboarding Manager

    • Oct 2018 - Present
    • Pittsburgh, PA

    Provide client support for live and post-production captioning clients.Manage migration projects for new companies and new platforms.Set up clients for success.Support client alignments across platforms.Analyze and resolve client issues.*Review discrepancy reports and identify gaps.*Facilitate new client onboarding process. *Create supporting documentation for new protocols.*Research and report client profiles.

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  FlatWorld

  • Greater Boston Area

  • Writer/Editor/QA Analyst

    • Sep 2017 - Present
    • Greater Boston Area

    Assist with preparation of online curriculum materials.*Perform quality analysis. *Write accessibility content.*Create test questions, homework questions, and instructors manuals.

• 

  Westinghouse Arts Academy Charter School

  • Wilmerding, PA

  • Consultant

    • Sep 2016 - Jun 2018
    • Wilmerding, PA

    Provided marketing and media relations management. Assisted with new charter application.*Managed marketing and social media for enrollment development.*Wrote content for charter application.*Prepared budget for departmental funding.

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  ArtsAnywhere, LLC

  • Bridgeville, PA

  • Client Success Manager

    • Mar 2017 - May 2018
    • Bridgeville, PA

    Established structure for Client Services department, edited and update course content, wrote marketing materials, and managed client relations.*Responded to client questions and resolved problems.*Reviewed and revised curriculum assessments and lessons.*Developed sales protocols and client orientation materials.*Managed conversion of content to new learning management systems.

• 

  ArtsAnywhere

  • Canonsburg, PA

  • Curriculum Project Manager, Media Project Manager

    • Sep 2015 - Jan 2017
    • Canonsburg, PA

    Managed development processes and teams for comprehensive online arts curriculum. *Recruited, managed and trained team of 40 freelancers.*Managed writers, designers, and copyeditors for collection of 33 textbooks.*Prepared training and orientation materials for onboarding.

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  Lincoln Park Performing Arts Center, Charter School; PA Cyber Charter School; and NNDS.

  • Midland, PA

  • Director of Media

    • Feb 2005 - May 2015
    • Midland, PA

    Served in a leadership role with the development of a new arts charter school and performing arts center. *Recruited and managed teaching artists to develop curriculum, teach courses, and create master classes. *Managed teams of designers and media specialists to create online curriculum, produce marketing and training materials, develop admissions protocols and performance reviews, and organize sponsorships and development packages.

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  RYNO Production, Inc.

  • Aliquippa, PA

  • Production Manager

    • Sep 1985 - Feb 2005
    • Aliquippa, PA

    Managed all aspects of coordinating client's production needs.*Met with clients, translated their communications needs to the appropriate media project and managed project from start to finish. *Handled client relations, as well as timeline and content management with production team. *Communicated with clients for successful planning on site of all needs for production.

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  American Red Cross

  • New Brighton, PA

  • Public Relations / Regional Coordinator

    • Jul 1983 - Aug 1985
    • New Brighton, PA