Experience

• 

  Rockwell Automation

  • Detroit, Michigan, United States

  • Information Systems Customer Success

    • Jul 2021 - Present
    • Detroit, Michigan, United States
• 

  Cisco

  • Detroit, Michigan, United States

  • Customer Success Executive

    • Oct 2019 - Jul 2021
    • Detroit, Michigan, United States

    A highly visible strategic leadership role within the new Customer Experience organization working with multinational corporations on a global scale. Working to positively impact the customers' business with strategic implementation and optimization of Cisco technologies. Building strong rel...

• 

  OpenText

  • Detroit, MI

  • Customer Management

    • Jul 2017 - Nov 2019
    • Detroit, MI

    • Responsible for:o Delivering the solutions our customers wanto Building and maintaining strong client relationships among key customer executives to ensure excellent service and increase revenue• Relationship owner:o Responsible for the commercial relationship which includes the planning & ...

• 

  Covisint

  • Detroit, MI

  • Client Success Manager

    • Oct 2013 - Jul 2017
    • Detroit, MI

    Great Company! Great People!

• 

  Chrysler

  • United Kingdom
  • Motor Vehicle Manufacturing
  • 700 & Above Employee

  • Manager DealerCONNECT & Field Connect

    • Mar 2002 - Oct 2013

    I have over 20 years working within the automotive industry leading change and managing projects within dealer systems, dealer network, information technology, and dealer financing. The past ten years I have been primarily focused on the dealer portal strategy and implementing new processes, new systems and applications required for dealers to conduct their day to day business. During these years on DealerCONNECT I have consistently developed my leadership skills to seek out innovation, solve problems and overcome challenges. Interaction with all organizations within Chrysler has enabled me to see the big picture of how all of them play an integral part of our dealer networks success. I pride myself in the ability to bridge the business requirements, entrepreneurial dealers’ needs, and stretching technology to make a positive impact to both the manufacturer and the network.I have both domestic and global business experience and knowledge. I have managed with my alliances in Canada, Mexico and International markets the global dealer portal. These markets and their dealer networks have unique requirements which require a strong direction, multi-franchise application development and deployment needs. I have also led the strategy of the FIAT franchise launch in the US on the dealer portal. This effort required knowledge of internal processes and organizations and bringing them together to meet the new FIAT networks initial and continuous requirements.I have and continue to lead and manage the vision, design and development of the core security application for global DealerCONNECT portal. Currently, the application services 150 countries and 200,000 users. The DealerCONNECT portal also supports an interface solution for our dealers through their Dealership Management Systems. This process is managed by me in conjunction with our IT partners and we continue to be the leader in the industry for OEM interface development.

  • Manager

    • 1992 - 2010

  • Manager

    • 1992 - 2008

• 

  Chrysler Financial

  • Auditor

    • 1991 - 1993