Experience

• 

  One Ocean Resort & Spa

  • Jacksonville Beach, Florida

  • Assistant General Manager

    • Sep 2018 - Present
    • Jacksonville Beach, Florida

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  Remington Hotels

  • Jacksonville Beach, Florida

  • General Manager in Training

    • Nov 2017 - Sep 2018
    • Jacksonville Beach, Florida

    Orginial position taken at One Ocean Resort and Spa. Task force General Manager opportunity at Churchill Hotel in Washington D.C from June to September 2018.

• 

  Sea Island Company

  • Sea Island, Georgia

  • Director Of Housekeeping

    • May 2013 - Sep 2017
    • Sea Island, Georgia

    Responsible for all aspects of housekeeping for a 264 room Forbes 5 Star luxury resort, 19 Exclusive Resorts homes, and hotel/condo ownership relationships Achieved AAA 5 Diamond rating 2016-2017Achieved and maintained Forbes Five Star rating 2014-2017 Opened 63 room wing to expand resort in 2016Year over year improvement of Team Member Satisfaction scores Responsible for monthly/year end financial critiques, and budget Increased departmental profitability Improved owner relations

• 

  Trump International Hotel & Tower New York

  • United States
  • Hospitality
  • 100 - 200 Employee

  • Director Of Housekeeping

    • Aug 2007 - May 2013

    Responsible for all aspects of housekeeping and public area maintenance for a 152 Forbes Five Star propertyLead a team of 96 associatesResponsible for budget control and purchasing. Built relationships with existing and new vendors that provided departmental servicesCollaborated with contractors during renovation of hotel rooms to ensure schedule completionSupervised and scheduled preventative maintenance program regarding guest rooms and public areas

  • Assistant Director of Housekeeping

    • Jul 2006 - Aug 2007

    Maintained department during Director’s 3-month leave of absence and subsequent departure Supervised daily operation of housekeeping and laundry departments Updated policies and procedures, MSDS Manual, payroll, and schedule Preserved cleanliness and good repair of property

  • Director of Front Office Operations

    • Aug 2004 - Jul 2006

    Responsible for 35 associates Maintained 5 Star standards of the property Attended bi-weekly revenue meeting with Executive Committee Handled overall operations and administrative duties Conducted interviews, training, counseling, and evaluating of associates

  • Reservations/PBX Manager

    • Jul 2001 - Aug 2004

    Responsible for 9 associates Handled all administrative duties Maintained rate and availability information Implemented and maintained new Global Distribution System’s reservation information Developed and maintained reservation tracking/conversion ratio Responsible for Travel Agent commissions Provided continual staff training to maintain 5 star standards Hotel contact for room owners’ reservations Rectified all in-house and guest phone issues and requests

  • Guest Service Manager

    • Feb 1998 - Jul 2001

    Created this new department within the hotel Maintained database with all guest requirements, preferences and special requests Supported sales team with VIP and corporate accounts Established Repeat Guest amenity program Created staff incentive program

  • Assistant Reservations/PBX Manager

    • Feb 1997 - Feb 1998

    Handled all group bookings Assisted in creation of departmental training manual Worked with Reservation Agents to provide problem-solving and guidance Maintained hotel standards with customer service training agents

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  The Regal Bostonian Hotel

  • Senior Assistant Front Office Manager

    • Feb 1995 - Feb 1997

    Supervised Front Office Staff, Front Desk: Reservations, PBX Operators, Bell Staff Facilitated monthly problem-solving and team-building meetings Manager of Excellence Award, June 1996 TIPS certification, July 1996