Experience

• 

  Liberty Mutual Insurance

  • United States
  • Insurance
  • 700 & Above Employee

  • Consultant, Global and Emerging Partnerships, Partner Enablement

    • Jan 2022 - Present

    I lead strategic initiatives across departments to optimize the partner experience and drive business profitability and improve operational efficiency. I have coordinated the deployment of new data and reporting tools, streamlining partner operations and providing valuable insights and facilitated global best practice sharing sessions, fostering collaboration and knowledge exchange, driving innovation and performance improvements.

  • Assistant Director, Relationship Management

    • Nov 2018 - Jan 2022

    I built trusted strong relationships and drove businesses growth for TruStage Financial Group and Liberty Mutual. I onboarded and launched a partnership with Navy Federal Credit Union, the largest credit union in the US. Won the President’s Award for developing and executing a strategic onboarding plan, creating a call volume projection and developing a new digital customer journey.

  • Project Leader, Enterprise Lead Generation

    • Mar 2017 - Nov 2018

    I streamlined B2C payroll processes across Partnerships, Sales, Customer Service, and Finance. I created and deployed new trainings for call centers raising agent productivity, and improved customer satisfaction.

  • Field Management Development Program (FMDP)

    • Jul 2015 - Mar 2017

    I cultivated a high-performing team of 10 local sales reps, beating our sales quota by 15% through personalized coaching, engaging incentives, and a collaborative culture. I successfully transitioned to lead a team of 20 auto claims adjusters, streamlining workflows to reduce customer hold times and improving claims processing time.

• 

  Henkel

  • Scottsdale, AZ

  • Brand Management Intern

    • May 2014 - Aug 2014
    • Scottsdale, AZ
• 

  DISH HD Asia

  • Taipei, Taiwan

  • Senior Manager of Content Acquisition and Network Planning

    • Feb 2012 - Jul 2013
    • Taipei, Taiwan

    Acquired new content for DISH HD by negotiating deals for channel carriage agreements with top international programmers. Managed relationships with over 80 content providers, and led cost savings operational projects with cross cultural teams.

• 

  EchoStar Corporation

  • Taipei, Taiwan

  • Manager, Programming Operations DISH HD

    • Sep 2010 - May 2012
    • Taipei, Taiwan

    Managed operational initiatives for start up satellite TV company in Taipei, Taiwan. Enhanced workplace efficiency by bridging cultural gaps, building trust and improving communication across cross functional global teams.

• 

  Dish Network

  • Pay-Per-View Marketing Specialist

    • Aug 2008 - Sep 2010

    Managed DISH Network sports packages, ESPN GamePlan, NHL Center Ice, NBA League Pass, ESPN Full Court and MLS Direct Kick, plus Pay-Per-View (PPV) sports and international sports programming products becoming one of the programming experts in sports content at DISH, a platform of over 14 million subscribers. Received DISH Network's Distinguished Service Award for leading a Digital Rights Management initaitive for the company.

  • Pay-Per-View Marketing Coordinator

    • Jul 2006 - Aug 2008

    Executed marketing tactics (web, direct mail, on-air, etc.), performed financial analysis and created innovative operations initiatives to drive incremental product sales growth for DISH Network Season Ticket Sports Packages.

• 

  ESPN

  • Washington D.C. Metro Area

  • Intern, Pardon the Interruption

    • Jan 2004 - Jul 2004
    • Washington D.C. Metro Area

    Developed stories, edited and logged tapes for the daily nationally broadcast television show.