Experience

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  Jump Boxx Indoor Trampoline Park

  • Dubai Emirate, United Arab Emirates

  • Operations Manager

    • Oct 2016 - Present
    • Dubai Emirate, United Arab Emirates

    Head operations for an indoor trampoline park. Manage a USD1m budget and carry profit & loss accountability. Appointed to transform operations, improving team performance and culture, reorganising teams to encourage growth, profit and service standards.Key Activities: • Operations Management • Profit & Loss Management • Financial & Expense Management • Human Resources, Recruitment & Selection • Inter-Departmental Communication • Team and People Management • Staff Scheduling • Staffing Requirements Planning • Staff Training • Facility Management, Housekeeping, Safety★ Workforce Turnaround | Ambitious Budget Achieved.• Took charge of an operation that had major staffing issues, with a dysfunctional multi-national team, with insubordination, and poor performance. Engaged with each individual, identified issues, reorganised teams and tasks based on their strengths.• Results included a healthier, happier environment and more productive and cooperative team. Was able to achieve a >USD1m budget in first year.

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  Gold's Gym UAE

  • Dubai, United Arab Emirates

  • Customer Relations | Operations Manager

    • Oct 2014 - Oct 2016
    • Dubai, United Arab Emirates

    Appointed to manage a fitness / gym facility that had been severely neglected with some managerial positions left unfilled and where annual budget had never been achieved. Started out as membership consultant, with consistent promotion up to management.Key Activities: • Operations Management • Customer Service Management • Staff Development • Sales Planning and Management • Team Management and Motivation • Administration Management • Resolving Customer Issues • Maintenance • Scheduling★ >100% of Budget in First Year of Management• Conducted a full assessment of operations, identified weaknesses and gaps, formulated a plan to ensure all responsibilities were cared for at all times.• Results included achieving budget in the first year despite manager shortages. The club had a performance record where it had never before achieved budget.★ Special Events, Launch Management | Promotion to Operations Manager• Started out as a senior receptionist in 2014 with promotion to Customer Service Manager and then to Operations Manager, tasked with a facility turnaround.• Was also entrusted with management of launches and special events – meeting tight deadlines, planning events thoroughly, managing budgets and people, achieving targets.

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  Marco Polo Hotels

  • Tunisia

  • Front Desk / Guest Services Manager

    • 2013 - 2014
    • Tunisia

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  El Mouradi hotels

  • Hammamet, Nabeul Governorate, Tunisia

  • Food and Beverage Manager

    • Oct 2011 - Aug 2012
    • Hammamet, Nabeul Governorate, Tunisia