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Lashawn Hardy

Remote Support Technician at Support.com

Intro Book

Technical support expert with customer experience focus.

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Location

Westland, Michigan, United States, US

Skills

Technical Support
Vendor Management
Troubleshooting
Customer Service
Call Center
Customer Experience
Process Improvement
Software Documentation
Crm
Telecommunications
Bpo
Show all

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Rate

This rate is determined by the professional's skill set, client collaboration, experience and appearance on lineups.

$90.0

Hourly Rate

How This Rate is Calculated

Okay, let’s tackle this. So Lashawn has 9+ years of experience in technical support, which is a solid foundation. He’s worked in various roles, including customer-facing positions, which indicates strong communication skills. His education in Computer Forensics adds some value. However, his experience is mostly in the BPO (Business Process Outsourcing) sector, which tends to pay lower rates compared to in-house IT or software development. Considering his skills and experience, I’d estimate his hourly rate to be around $90, which is a bit lower than average for a technical support professional with similar qualifications. This rate reflects the industry average for BPO technical support roles in the US.

Bio

Generated by

Topline AI

Lashawn Hardy is a seasoned technical support professional with 9+ years of experience in customer-facing roles, including Remote Support Technician at Support.com and Remote IP Technical Support Specialist Level II at Convergys. He holds a degree in Computer Forensics from Champlain College.

Experience

Support.com
- Westland, MI
- Remote Support Technician
  - 2015 - Present
  - Westland, MI
  Answer inbound calls and greet customersDetermine scope of customer issue in an effective and professional mannerManage credit card processing when necessaryEncourage completion of customer surveyEffectively resolve customer issue in a timely mannerProperly document all customer interactionsAdhere to quality standards determined by company and clientRepresent company in a professional and ethical mannerMaintain high level of customer satisfaction with focus on first call resolutionResolve customer requests by investigating problems, developing solutions and recommend additional products and/or services relevant to assessment of the customer needs.
Convergys
- Remote IP Technical Support Specialist Level II
  - Jan 2013 - Mar 2015
CDS Global
- Contractor
  - Oct 2012 - Jan 2013
Comcast Cable
- Written Correspondent
  - Aug 2004 - Dec 2009

Education

Champlain College
Computer Forensics

Suggested Services

This profile is unclaimed. These are suggested service rates with 0% commision upon successful connection

Industry Focus. “Computer and Network Security”

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Lashawn Hardy

Refer a Friend to Get
100 Credits For FREE

$90.0

Hourly Rate