Experience

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  EILEEN FISHER, INC.

  • Costa Mesa, California

  • Store Manager

    • May 2010 - Dec 2017
    • Costa Mesa, California

    STORE MANAGER - Eileen Fisher, Inc. / South Coast Plaza - Costa Mesa, CADirect a multi-million dollar retail business comprised of high-end women’s apparel. Develop strategies to accelerate sales and profit growth across the market. Train and mentor Store Leaders in other locations on sales, marketing, team building, event planning and operations (international & domestic).Collaborate with marketing, buying, planning, PR teams, as well as other retailers to maximize event success. Maintain standards for all creative vehicles in store, including visual merchandising, windows, signage, and product placement. Achievements: Achieved sales quotas upward of 40% with consistent increases for six consecutive years. Succeeded in maintaining top performer status in shoe sales for 2017, 2016 and 2015. Led a major store renovation/relocation by providing marketing and operational support in 2013. Recognized for consistently exceeding store shrink plan with a three-year average of 0.49% (company benchmark is 0.88%).

• 

  Neiman Marcus

  • San Diego, Ca

  • Department Manager

    • Apr 2007 - Nov 2009
    • San Diego, Ca

    Managed Young Women’s Department. Coordinated vendor seminars and classes to educate, train, and motivate staff on product knowledge, quality service, building sales, and up selling. Collaborated with the Buying Department to add 10 new vendors. Analyzed daily sales reports, identified best sellers, key items, and poor performers, and evaluated current inventory dollars. Coached staff on job performance and productivity to ensure healthy business in the department and across the company.

• 

  Bloomingdale's

  • San Diego, Ca & Orange County

  • Sales Manager

    • Aug 2004 - Apr 2007
    • San Diego, Ca & Orange County

    Led multiple departments, including Tabletop, Housewares, Luggage, Bridal, Domestics, Young East Sider (RTW), and Children’s while assisting throughout the stores. Identified key opportunities around product assortment by assessing and understanding current trends. Utilized CRM and other tools to maximize sales opportunities and enhance customer experience. Successfully recruited, hired and retained 40+ talents for new store opening. Achievements: Exceeded projected sales for Holiday by 72% ($81K) and Tabletop by 16% ($52K). Increased Domestics sales by 107% in one month. Earned Customer Service Score of 91.7%. Won Area Sales Manager Award.

• 

  Bed Bath & Beyond

  • San Diego, Ca

  • Customer Service Manager

    • Aug 2003 - Aug 2004
    • San Diego, Ca

• 

  Mervyns

  • San Diego, Ca

  • Executive Team Leader

    • Jan 2001 - Aug 2003
    • San Diego, Ca