Experience

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  CLC Lodging

  • Wichita, Kansas

  • Contract Negotiator

    • Jan 2018 - Present
    • Wichita, Kansas

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  ProviDrs Care Network

  • Wichita, Kansas Area

  • Proivder Relations Representative

    • Oct 2015 - Oct 2016
    • Wichita, Kansas Area

    • Promoted customer satisfaction by establishing and maintaining relations for 11,500 healthcare providers and 157 hospitals. • Assisted providers and staff by addressing questions, fee schedules or member concerns to ensure smooth operations and consistency. • Improved recruiting campaign for new providers by revitalizing credentialing process and redesigning management of contracts for membership applications resulting in 3,500 new providers; an increase of 250% over the previous year.• Established access to the Council for Affordable Quality Healthcare (CAQH) database which streamlined the application process and reduced administrative costs for network providers. • Initiated entry or change of provider related database information, researched and communicated provider changes, assisted customers in locating providers and maintained provider directory located on company website to deliver accurate, thorough, and reliable customer service.

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  Scholfield Automotive Group

  • Wichita, KS

  • Client Care Specialist

    • Jul 2012 - Feb 2015
    • Wichita, KS

    • Managed over 90 inbound calls per day calls from customers; arrange appointments for servicing of 8 vehicle brands providing over $500,000 per month in revenue.• Maintained customer phone satisfaction survey system resulting in 100% daily customer contact and 100% monthly average customer service rating.• Scheduled amenities for all customers to include loaner cars, airport shuttle, mobile car wash, courtesy pick-up/drop-off continuing the promise of the luxury experience.

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  Convergys

  • Wichita, KS

  • Customer Service Representative

    • Aug 2011 - Jun 2012
    • Wichita, KS

    • Administered expert guidance to customers during annual Medicare enrollment, fostering a smooth transition of client’s benefits and contributing to company’s 100% quality rating.• Researched and analyzed customer issues; initiated grievances through government channels.

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  Royal Caribbean Cruises, Ltd.

  • Wichita, KS

  • Customer Service Agent

    • Dec 2006 - Jul 2011
    • Wichita, KS

    • Serviced existing bookings including making changes to reservations, accepting and recording payments and assisting travel partners with arranging guest preferences.• Analyzed and investigated “post-cruise” complaints from guests and resolved issues in a professional and timely manner resulting in customer retention and loyalty.

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  United States Air Force

  • Command & Control Specialist

    • 1986 - 2006

    • Trained and managed over 100 personnel for the Status of Reporting and Training system. • Reconstructed personnel and training reporting system resulting in 100% reporting of base-wide deployment status to United States Air Force Higher Headquarters in Washington, DC.• Developed over 700 quick reaction checklists providing faster access and use for unit personnel to complete notifications of timely and critical information supporting emergency situations.• Maintained and provided Communications Security (COMSEC) to include receiving, safeguarding, utilizing, inventorying, and destroying COMSEC material to ensured proper use of classified resources and material.• Supervised coordination and processing of 1,100 deploying military members ensuring proper packaging, weighing and movement of 2 tons of professional military gear to 7 locations.