Bio
Credentials
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Level 2 Award in Fundamentals of Islamic Banking & Finance
The Chartered Institute for Securities & Investment (The CISI)Jun, 2022- Apr, 2026 -
Customer Service Foundations
LinkedInNov, 2020- Apr, 2026 -
VISA First
VISA Business School (CEMEA)May, 2014- Apr, 2026 -
Introduction to Prepaid Cards
VISA Business School (CEMEA)Jun, 2012- Apr, 2026 -
Introduction to Chargebacks and Dispute Resolution
VISA Business School (CEMEA)May, 2012- Apr, 2026
Experience
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Kenya
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Banking
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300 - 400 Employee
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Manager, Digital Financial Solutions
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Nov 2022 - Present
Drive digital penetrationChannel optimisation to enhance revenue and CXProduct developmentStrategic partnerships
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Product Manager
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Oct 2021 - Oct 2022
New product developmentPricing strategyProcess optimization and revenue assuranceDigital innovationChannels optimization and service delivery
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Manager, Card Business
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Mar 2018 - Sep 2021
Card portfolio engagement and revenue generation. Shariah compliant product development and marketing.
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National Bank of Kenya
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Nairobi
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Business Development Manager - Cards
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Mar 2016 - Feb 2018
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Nairobi
Drive card book growth through credit card acquisition and activation. Portfolio engagement and revenue generation. New product development and marketing.
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Kenya
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Financial Services
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700 & Above Employee
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Relationship Manager - Card Business
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Jul 2014 - Feb 2016
Relationship management of key corporate accounts.Coordinate card marketing campaigns.Develop new card products and review existing ones.
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Business Development Officer - Cards
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Oct 2013 - Jun 2014
Maximize on available channels to generate business for the card products.Generate and manage sign-up and usage card campaigns.Relationship management of key accounts.Coordinate marketing campaigns.Develop new card products and review existing ones.
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Card Operations Analyst
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Jun 2009 - Sep 2013
Reconciliation of card operation accounts.Fraud analysis and risk management.Chargebacks and dispute resolution through VISA Online.Analysis of credit card applications and limit reviews.Product/Service development and management.Customer care and relationship management.
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Barclaycard
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Nairobi, Kenya
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Authorization Officer
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Jan 2007 - May 2009
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Nairobi, Kenya
Advice merchants on acceptance best practice.Identify, manage and diffuse instances of fraud.
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Education
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United States International University - Africa
Master of Business Administration - MBA, Entrepreneurship & Strategic Management -
The Catholic University of Eastern Africa
Bachelor of Commerce (BCom), Marketing
Suggested Services
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Industry Focus. “Banking”
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References
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