Experience

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  The Lynch Group

  • Consultant

    • Jan 2010 - Present

    Training DevelopmentProject ManagementTechnical Writing

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  United States Coast Guard

  • Training Systems Specialist

    • Nov 2008 - Aug 2009

    Coordinated projects and developed performance based training courses for active military members and United States government employees.

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  RWD Technologies

  • Training Consultant

    • Nov 2003 - Aug 2004

    Developed and delivered training documentation/material for the use of Lawson and SAP database applications.

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  Dynix Corporation

  • Trainer

    • Feb 2003 - Aug 2003

    Coordinated customer and end-user training projects. These included the development and delivery of performance training programs and verification of proprietary application installation/operation.

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  Oracle

  • Content Developer (Technical Writer/Courseware Developer)

    • Dec 1997 - Jul 2001

    Worked with Project Managers to analyze deliverable training needs. I managed the development, delivery, and evaluation deliverables to customers. These included on-Line Help programs, user/instructor guides, implementation guides, and miscellaneous support documentation.

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  Time Warner Cable

  • Learning Consutant

    • Jun 1997 - Nov 1997

    Initiated and managed training projects that conducted Performance and Training Needs analysis, managed vendor/external contractor program development and delivery, and ensured the quality of project deliverables.

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  AT&T/Lucent technologies

  • Multiple

    • Dec 1969 - Jul 1996

    Educational Course Developer: Managed projects that included resource allocations, budget analyses, performance analyses, training needs analyses, subject matter research, identifying and development of training media, Train-the trainer, program facilitation/delivery, the evaluation of training solutions, and management of solution life span. This required coordinating my development efforts with a variety of customer project team members, end-user audiences, training requesters, external training providers, subject matter experts, and suppliers.Product Implementation Manager: Directed the integrity and strategic coordination of Product Implementation Teams’ milestones/deliverables and activities during Controlled Introduction of leading edge products.Systems Consultant:Supported marketing associates by relaying complex telecommunication theory and equipment operations to potential customers.National Service Manager:Assisted the sales effort within a National Sales Account Team by acting as the customer's contact for service counseling and resolution of project problems at a high profile customer’s network center.