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Larissa Couto profile image

Larissa Couto

Analista de RH at Accenture
Intro Book
Experienced customer service and teaching professional with process management skills.
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Location
São Bernardo do Campo, São Paulo, Bra...
Languages
  • English Native or bilingual proficiency
  • Portuguese Native or bilingual proficiency
  • Espanhol Elementary proficiency
Skills
  • Customer Service
  • Customer Support
  • Cash Register
  • Cash Handling
  • Food And Beverage
  • Show all
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Bio

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Larissa Couto is a seasoned professional with expertise in customer service, teaching, and process management. She has worked in various roles, including Customer Service Intern, Cultural Representative, Training Instructor, and Analyst of HR. Larissa holds a Master of Business Administration (MBA) from Fundação Getúlio Vargas and has certifications in Six Sigma, Agile, and EFSET English.

Credentials

  • YELLOW BELT MoHi - CERTIFIED
    SIX SIGMA
    Jul, 2023
    - Jun, 2026
  • Agilidade na Prática: Mindset Ágil e SCRUM
    InstitutoBold
    Feb, 2021
    - Jun, 2026
  • EFSET English Certificate 84/100 (C2 Proficient)
    EF Standard English Test (EF SET)
    Jan, 2021
    - Jun, 2026
  • Design Instrucional
    Escola Nacional de Administração Pública ENAP
    Aug, 2020
    - Jun, 2026
  • Treinamento e Desenvolvimento de Pessoas nas Organizações
    Pontifícia Universidade Católica de São Paulo
    Jul, 2020
    - Jun, 2026
  • Desenvolvimento de Equipes
    Centro Universitário Senac
    Apr, 2020
    - Jun, 2026
  • Líder Coach
    Centro Universitário Senac
    Apr, 2020
    - Jun, 2026
  • Treinamento e Desenvolvimento
    Centro Universitário Senac
    Apr, 2020
    - Jun, 2026

Experience

  • Accenture
    • São Bernardo do Campo, São Paulo, Brasil
    • Analista de RH
      • Nov 2021 - Present
      • São Bernardo do Campo, São Paulo, Brasil

      -Gestão de processos e pessoas para atendimento como BPO de atividades de RH de uma multinacional de Telecom;-Elaboração de documentação relativa às atividades atendidas, como instruções de trabalho e relatórios de volumetria;-Relacionamento com o cliente focado em alinhamento, solução de conflit...

  • Saber - Instituto Brasileiro de Aprendizagem
    • São Paulo e Região, Brasil
    • Training Instructor
      • May 2016 - Mar 2020
      • São Paulo e Região, Brasil

      -Application of training focused on the administrative, retail and customer service areas;-Leadership of teams of young professionals to carry out daily projects, focusing on professional development;-Training of new employees, ensuring standardization and excellence;-Management of the training u...

  • The Walt Disney Company
    • Orlando, Flórida, Estados Unidos
    • Cultural Representative
      • Nov 2014 - Jan 2015
      • Orlando, Flórida, Estados Unidos

      Disney’s Cultural Exchange Program -Customer service, guaranteeing satisfaction and enchantment;-Performance in high pressure and fast pace environments, ensuring Disney's standard excellence.

  • ECC English Conversation Course
    • São Bernardo do Campo, Brazil
    • English Teacher
      • Apr 2013 - Nov 2014
      • São Bernardo do Campo, Brazil

      -Lesson planning based on the syllabus, incorporating dynamic tools, optimizing teaching;-Application of individual classes for students of all levels and ages, adapting the content to the specific needs of each one, considering personal goals and forms of learning.

  • EMPRESA METROPOLITANA DE TRANSPORTES URBANOS DE...
    • São Bernardo do Campo, Brazil
    • Customer Service Intern
      • Dec 2012 - Nov 2014
      • São Bernardo do Campo, Brazil

      -Support attendants, assisting and optimizing services;-Registration, monitoring and response to customer demands, ensuring their satisfaction;-Conducting negotiations with service providers, solving customer demands;-Performing routine administrative tasks, improving the flow of processes.

Education

  • 2019 - 2022
    Fundação Getulio Vargas
  • 2020 - 2020
    Pontifícia Universidade Católica de São Paulo
  • 2012 - 2015
    Universidade Metodista de São Paulo

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