See How Many Clients You're Missing Each Month

Simply enter your business email & Topline AI Agent will show you.

LS

Larisa Sviridova

IT Operations Coordinator at Doctors of BC
Intro Book
Larisa Sviridova is a seasoned IT professional with a strong educational background in Germanic languages and linguistics, holding a degree from Voronezh State University, and extensive experience in IT operations, data management, and administration.
  • Claim this Profile
Location
Vancouver, British Columbia, Canada, CA
Languages
  • English Professional working proficiency
  • Russian Native or bilingual proficiency
  • German Limited working proficiency
  • Armenian Elementary proficiency
image
image

Refer a Friend to Get
100 Credits For FREE

Refer a Friend Now

Bio

Generated by
Topline AI

Credentials

  • Change Management Foundations
    LinkedIn
    Oct, 2023
    - Apr, 2026
  • Leadership Foundations
    LinkedIn
    Oct, 2023
    - Apr, 2026
  • Leading and Motivating People with Different Personalities
    LinkedIn
    Oct, 2023
    - Apr, 2026
  • How to Handle Poor Performers
    LinkedIn
    Sep, 2023
    - Apr, 2026
  • Implementing Change Effectively
    LinkedIn
    Jun, 2023
    - Apr, 2026
  • Quality Standards in Customer Service
    LinkedIn
    May, 2023
    - Apr, 2026
  • Six Sigma Foundations
    LinkedIn
    Jun, 2022
    - Apr, 2026
  • Everything as a Service (XaaS) is the Future of Business
    LinkedIn
    May, 2022
    - Apr, 2026
  • Project Management: Technical Projects
    LinkedIn
    May, 2022
    - Apr, 2026
  • Outlook: Efficient Email Management
    LinkedIn
    Mar, 2022
    - Apr, 2026
  • Balanced Scorecard and Key Performance Indicators
    LinkedIn
    Feb, 2022
    - Apr, 2026
  • Introduction to Business Analytics
    LinkedIn
    Feb, 2022
    - Apr, 2026
  • IT Service Desk: Monitoring and Metrics Fundamentals
    LinkedIn
    Feb, 2022
    - Apr, 2026
  • Communicating with Emotional Intelligence
    LinkedIn
    Oct, 2021
    - Apr, 2026
  • Defining and Achieving Professional Goals
    LinkedIn
    Oct, 2021
    - Apr, 2026
  • Become a Project Coordinator
    LinkedIn
    Jul, 2021
    - Apr, 2026
  • Being Positive at Work
    LinkedIn
    Jul, 2021
    - Apr, 2026
  • Effective Listening
    LinkedIn
    Jul, 2021
    - Apr, 2026
  • Enhancing Your Productivity
    LinkedIn
    Jun, 2021
    - Apr, 2026
  • Project Management: Solving Common Project Problems
    LinkedIn
    Jun, 2021
    - Apr, 2026
  • Strategic Thinking
    LinkedIn
    Jun, 2021
    - Apr, 2026
  • Confronting Bias: Thriving Across Our Differences
    LinkedIn
    May, 2021
    - Apr, 2026
  • Being an Effective Team Member
    LinkedIn
    Apr, 2021
    - Apr, 2026
  • Communicating about Culturally Sensitive Issues
    LinkedIn
    Apr, 2021
    - Apr, 2026
  • Leading Productive Meetings
    LinkedIn
    Apr, 2021
    - Apr, 2026
  • Teamwork Foundations
    LinkedIn
    Apr, 2021
    - Apr, 2026
  • Communication Foundations
    LinkedIn
    Mar, 2021
    - Apr, 2026
  • Communicating with Empathy
    LinkedIn
    Feb, 2021
    - Apr, 2026
  • Learn Emotional Intelligence, the Key Determiner of Success
    LinkedIn
    Feb, 2021
    - Apr, 2026
  • Project Management Simplified
    LinkedIn
    Feb, 2021
    - Apr, 2026
  • ITIL 4
    PeopleCert
    Dec, 2020
    - Apr, 2026
  • Understanding the Impact of Deepfake Videos
    LinkedIn
    Dec, 2020
    - Apr, 2026
  • Jodi Glickman on Pitching Yourself
    LinkedIn
    Dec, 2019
    - Apr, 2026
  • Teamwork & Communication Action Series
    BC Patient Safety & Quality Council
    Jul, 2019
    - Apr, 2026
  • Strategic Systems Thinking
    Royal Roads University
    Jun, 2019
    - Apr, 2026
  • A COACH Approach to Leading & Managing
    Royal Roads University
    Apr, 2019
    - Apr, 2026
  • Humor in the Workplace
    LinkedIn
    Dec, 2018
    - Apr, 2026

Experience

  • Doctors of BC
    • Canada
    • Hospitals and Health Care
    • 400 - 500 Employee
    • IT Operations Coordinator
      • Dec 2020 - Present

      - Acting as a point of contact between Service Desk, IT Operations, PMO, and end-users- Responsible for service request fulfillment, mobile device operational support.- Responsible for coordinating IT Operations project schedules, resources, and equipment.- Responsible for scheduling, metric monitoring, reporting, and supporting daily operations. while fostering a culture of continuous improvement-reponsible for continuous evaluation and review of all operational processes and procedures to identify and recommend improvements- Responsible for IT Asset Management (ITAM), including procurement and inventory control, and following proper procedures for the disposal of electronic assets (ITAD).- Responsible for IT vendor contracts tracking, maintaining purchase orders and financial documentation- Assisting with new hire setup and onboarding performing new user IT training and communication of IT policies and standards

    • IT Support Assistant
      • Oct 2018 - Dec 2020

      - Providing administrative support to the Director and the Information Technology team- Communicating with and providing assistance to the staff in person, on the phone or through the ITSM tool- Triaging customer requests as they arrive through ITSM, email, phone, or in-person; ensuring problems are responded to quickly and effectively- Managing hardware and software asset inventory, procurement and vendor relationships- Processing payments for invoices and renewals of various Information Technology services- Analyzing and understanding why problems occur and generating creative and practical solutions - Reviewing current practices with the team to ensure continual service improvement- Assisting with the design, implementation and enforcement of policies and procedures; creating process and communication templates- Documenting and maintaining technical knowledge base as required- Sharing knowledge and providing training to other employees on products and technical procedures.- Assisting the Project Manager with project documentation, scheduling and other project needs

  • Volunteer
    • Vancouver, British Columnia
    • Journalist and Book Reviewer
      • Dec 2012 - May 2019
      • Vancouver, British Columnia

      - reading press releases, liaising with editors- researching community events, attending events- interviewing sources- writing articles about community events for local press (Russian language)- exploring new books, evaluating relevance and audience interest- writing book reviews for blogs and local newspapers (English and Russian languages)

  • Raincoast Book Distribution Ltd.
    • Vancouver, Canada Area
    • Data Specialist
      • Aug 2011 - Oct 2018
      • Vancouver, Canada Area

      - maintaining internal title management/database system; - developing and maintaining logical procedures, data flow and management methods;- conducting frequent data validity assessments and integrity checks; generating data status reports; - researching, analyzing, and correcting errors in bibliographic records to meet data standards and ensure data integrity;- supporting multiple publishers internationally with uploading and maintaining relevant bibliographic information on Indigo.ca, Amazon.ca, biblioshare and other resources- using ONIX to load metadata into company's system and maintain the accuracy of bibliographic information on an ongoing basis- providing support to internal and external customers by ensuring accurate and efficient master data information in the Raincoast system- utilizing coding systems and resources as required to code, input and upload data as pertaining publishing industry- maintaining the internal seasonal digital catalogue- maintaining the external seasonal digital catalogues for a number of clients- assisting with the development and testing of bibliographic record related system improvements and implementations

  • Kerrisdale Physiotherapy Clinic
    • 2083 W 42nd Ave, Vancouver, BC V6M 2B4
    • Office Administrator
      • Jul 2010 - Jul 2011
      • 2083 W 42nd Ave, Vancouver, BC V6M 2B4

      - Standard clerical duties, including scheduling appointments, helping patients fill out forms, answering phone calls.- Handling office supplies and resource.- Maintaining cleanliness of equipment and clinic.- Maintaining a calendar of staff schedules, patient appointments and visits.- Patient tracking, follow-up calls and discharge as required by the physiotherapist.- Timely follow up on all MSP and other insurance claims (ICBC, WCB) denials, exceptions or exclusions.- Maintaining EMR- Basic bookkeeping tasks, such as billing patients,taking payments, balancing day sheets and receivables, etc.- Updating electronic medical records. and other administrative tasks

  • Siemens IT Solutions and Services
    • pr. Truda, 65, Voronezh, Voronezh Oblast, Russia, 394000
    • Data Specialist
      • Sep 2006 - May 2009
      • pr. Truda, 65, Voronezh, Voronezh Oblast, Russia, 394000

      - Computer operation in the local network, using special databases and modules SAP R3, working in Siemens-Intranet Network.- Electronic documents analysis for the purpose of obtaining commercial information, verification of its correctness and completeness.- Comparative analysis and control of particular specific economic information.- Accurate data entry and transfer.- Data research and collection in order to assist with product development and analysis.- Communication with partners and clients on the phone and by email in accordance with specific instructions.- Rendering help to business associates in solving problems of their activity if such help can improve the quality of their activity results.- Preparation of various reports in accordance to specific rules following due dates and deadlines

  • Public School
    • Municipal Public № 6, Mashinostroiteley Str., 88., Voronezh
    • German Teacher, School Library Manager
      • Aug 2004 - Sep 2006
      • Municipal Public № 6, Mashinostroiteley Str., 88., Voronezh

      German Teacher- Planning, preparing and delivering lessons to students in the class- Observing and evaluating student's performance and development- Encouraging and monitoring the progress of individual students- Conducting individual lessons to the students according to the educational needs, abilities andattainment potential of individual students.- Organizing the classroom and learning resources and creating displays to encourage a positive learning environment.- Identifying and selecting different instructional resources and methods to meet students' varying needs.- Maintaining accurate and complete records of students' progress and development- Managing student behavior in the classroom by establishing and enforcing rules and procedures- Providing feedback to parents and carers on a student's progress at parents' conferences and other meetings.- Keeping updated with developments in modern linguistics, teaching resources and methods and make relevant changes to instructional plans and activitiesSchool Library Manager- Selecting, developing, cataloguing and classifying library resources- Maintaining the organization of library materials- Ensuring an accurate inventory of resources- Entering cataloguing data into the library's automated system- Responding to daily on-site requests for information, answering readers' enquiries- Encouraging library usage, supporting independent research and learning- Liaising and collaborating with teaching staff and literacy specialists

  • Private Language School Interlingua
    • 394061, 66a Uritskogo St. Voronezh, Russia
    • Branch Operations Manager
      • Sep 2001 - Mar 2003
      • 394061, 66a Uritskogo St. Voronezh, Russia

      The employment duties included organization and providing of successful work of "Severny" branch of the Private Educational Institution "Interlingua"- Managing the daily operations of the branch.- Advising students and parents about admission and program requirements for age/level appropriate programs- Providing students with procedural information and assisting them with completing registration forms- Entrance testing of foreign languages' knowledge according to the samples and standards of the Private Educational Institution "Interlingua"- Forming groups considering the students' age, and initial level of knowledge of foreign languages.- Scheduling classes according to the student's levels, occupancy of teachers, and availability of classrooms.- Taking payments, issuing receipts of payments for educational services, books, and other materials.- Providing control on attendance, follow up with students or parents.- Providing substitution for a teacher in case of his/her illness or temporary absence - Participation in the work with the students' parents, attending meetings and conferences with parents.- Preparation and conducting of thematic events, both for the branch and general for the whole educational institution.- Participation in methodological work and involving the teachers of the branch in workshops, master classes, an other events aimed to improve qualification.- Participation in weekly meetings conducted by the School Director and Methodology Supervisor.- Control of appearance of the branch classrooms and other rooms, their antithetical arranging considering the specific character of the educational institution.

  • Voronezh State Agricultural University
    • Michurina Str. 1, Voronezh, Voronezh Oblast, Russia
    • Senior Administrative Assistant
      • Dec 1992 - Mar 2003
      • Michurina Str. 1, Voronezh, Voronezh Oblast, Russia

      - Completed clerical tasks such as filing, copying and distributing mail.- Interacted with customers by phone, email or in-person to provide information.- Developed correspondence letters, memos and emails.- Verified accuracy of schedules by consistently updating classroom and professor/TA information.- Coordinated, scheduled and arranged business meetings and travel calendars.- Prepared meeting materials and took clear notes to distribute to stakeholders.- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.- Managed multiple projects simultaneously using organizational and analytical skills.- Supported staff on special assignments and ad hoc projects.- Edited instructional materials and internal staff documents to keep all department materials consistent and free of errors.

Education

  • 1992 - 1998
    Voronezh State University
    Linguistics, German Language and Literature, Teaching, Germanic Languages, Literatures, and Linguistics
  • 2009 - 2010
    Academy of Learning Business and Career College
    Medical Office Assistant/Unit Clerk
  • Voronezh State University
    Bachelor of Arts - BA, Germanic Languages, Literatures, and Linguistics

Suggested Services

This profile is unclaimed. These are suggested service rates with 0% commision upon successful connection

Industry Focus. “Hospitals and Health Care”

Looking to Create a Custom Project?

Need a custom project? We'll create a solution designed specifically for your project.

Get Started

References

Community

You need to have a working account to view this content. Click here to join now

Similar Profiles