Experience

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  Novatech, Inc.

  • Greater Atlanta Area

  • Project Manager

    • Sep 2018 - Present
    • Greater Atlanta Area

    * Manage new customer onboarding process* Assist with Project coordination in the professional services department* Identify, understand, and communicate implementation milestones to project team. * Assist with the installation of new products* Assist and/or advise technical services department with break/fix support needs* Document new findings and update existing configurations

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  CDI LLC

  • Greater Atlanta Area

  • Onboarding Engineer & Project Coordinator

    • Mar 2015 - Sep 2018
    • Greater Atlanta Area

    * Establishes the support relationship with PoC; gains deep knowledge of customer network, infrastructure, applications, workflow and business process; develops technical work instructions, SOP, migration, and support documentation based on policy.* Identify risks and issues in client environments that could impact CDIs ability to support.* Provide knowledge transfer of client infrastructure and business processes to support teams.* Create SKU/Inventory reports for billing accuracy and service level agreement.* Provide training to clients on CDI support processes and tools for engaging support.* Customer facing during project rollout– local Atlanta travel to customer sites

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  The Coca-Cola Company

  • Greater Atlanta Area

  • Information Technology Analyst

    • Jan 2007 - Mar 2015
    • Greater Atlanta Area

    * Project Deployments* Network troubleshooting* Collaboration with internal and external resources * IT Consulting/Support* Wireless* Phone systems IP/analog/digital* Mobile Devices – Blackberry/iPhones/SAMSUNG* Mobile Devices – Symbol handhelds* A/V Support* Travel GA, TN, NC & FL areas

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  Coca-Cola Enterprises

  • Greater Atlanta Area

  • Information Technology Analyst

    • May 1998 - Dec 2006
    • Greater Atlanta Area

    Corporate Field IT Analyst * IT Consulting/Support * Network troubleshooting * Travel throughout Atlanta areaExecutive Technical Analyst * IT Consulting/Support for Senior LeadershipBusiness Application Support Analyst *Second level business application support for end users *Created Query reports to review and or resolve data issues *Replied to application error messages as needed Global Helpdesk Support Analyst * Concisely and accurately conveyed advanced troubleshooting over the phone

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  Other Professional Experience

  • Greater Atlanta Area

  • Other professional experience

    • Nov 1980 - Dec 1994
    • Greater Atlanta Area

    Other professional experience includes: Prentice Hall Professional Software 3.5 years –Accounting Products Support, Computer Operator II; Racetrac Petroleum Corporation 4.5 years – Computer Operator, First Level Supervisor, and Accounting Clerk.