Experience

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  Disneyland Resort

  • Anaheim, CA

  • Valet/ Valet Lead Trainer

    • Aug 2013 - Present
    • Anaheim, CA

    Valet Lead Trainer 11/2013 - Present• Train and sign off new hire for the valet department• Devise and implement training policies and proceduresValet 9/2013 - 11/2013• Greet guests• Assist guests with luggage, directions, strollers, etc.• Park automatic and manual transmission vehicles• Help in all areas of hotel operations as needed

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  Brea Financial Group

  • Placentia, CA

  • Opener

    • Jan 2013 - Feb 2014
    • Placentia, CA

    • Assist clients with refinancing their home mortgages• Fill out form for clients to send them accurate quotes• Transfer live calls directly with a specific loan officer

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  Knott's Berry Farm

  • Buena Park, Ca

  • Orientation Leader/ On-the Job Trainer/ Team Lead/ Games Surveillance/ Guest Service Associate

    • Nov 2010 - Jul 2013
    • Buena Park, Ca

    Orientation Speaker 9/2012 – 4/2013• Lead orientation for new hires • Give presentations to groups exceeding 100+ peopleOn-the-Job Trainer 3/2012- 9/2012• In charge of training new hires for the games department• Train new employees individuallyGames Surveillance 11/2011-3/2012• Loss prevention, handling heavy call volumes on a daily basis• Maintain break/lunch schedules for games employeesGuest Services Associate 11/2010-11/2011• Daily cash handling • Greet customers warmly and help them with anything they needed

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  Klondike Pizza

  • Santa Maria, CA

  • Chef/Server/Dishwasher

    • Mar 2008 - Aug 2010
    • Santa Maria, CA

    • Provided excellent customer service, helping resolve customer service issues and complaints• Answered phone calls• Performed all kitchen tasks such as food prep, cooking, cleaning, and dishwashing• Served customers