Experience

• 

  Luso-American Financial

  • Dublin, CA

  • IT/Facility Manager

    • Dec 2011 - Sep 2017
    • Dublin, CA

    ➤ Maintained service, repair, and replacement for all information technology hardware including servers and systems.➤ Managed all building vendors, vendor contracts, and performance evaluations by holding regular vendor reviews.➤ Established building recycling program working with office building tenants and vendors in proper recyclables disposal.➤ Developed and implemented purchasing strategies and cultivated and maintained relationships with key suppliers.➤ Enforced facility policies and procedures and effectively handled crisis and emergency situations to protect individuals.➤ Recruited, interviewed, and hired staff, delivered performance evaluations, and coached staff in job skill development.➤ Reduced Worker's Compensation costs over a 3-year period by 66% resulting in a $1.8M reduction in premiums.➤ Ensured the security, safety, and well-being of all personnel and visitors while protecting the organization's assets.➤ Monitored team member turnover, improved retention, identified key factors, and made positive improvements.➤ Identified individual and team strengths and development needs on an ongoing basis and create training curriculum.➤ Developed policies and procedures for implementing purchasing procedures and methods within the company.➤ Implemented programs that reduced risk, liability, and exposure to employees, customers, public, and the organization.➤ Prevented losses and damage by reporting irregularities and completing detailed daily activity or incident reports.➤ Coached and mentored staff to deliver excellence to every internal and external customer and provided feedback.➤ Established clear measurable goals and objectives to determine individual and team results against operational metrics.➤ Solicited ongoing feedback from managers and peers on associate's contribution and providing relevant coaching.➤ Performed annual team member evaluations and ensured recognition and rewards were managed fairly and consistently.

• 

  Various Companies

  • California, United States

  • Previous Work History

    • Mar 1997 - Dec 2011
    • California, United States

    ➤ Desktop Support Technician – Genentech, South San Francisco, CA – 10/2011 to 12/2011➤ Desktop Support Technician – RSN Marketing - ZS Associates, San Mateo, CA – 07/2011 to 10/2011➤ Director of Sales – Portuguese Fraternal Society of America (PFSA), San Leandro, CA – 01/2010 to 12/2010➤ IT Specialist/Sales Manager – Portuguese Protective Union of the State of California (UPPEC), Hayward, CA – 03/2003 to 12/2009➤ Data Analyst – Safeway Foods, Inc., Pleasanton, CA – 11/2002 to 03/2003➤ Software Engineer/After Market Account Manager – Teleset, Inc., Walnut Creek, CA – 03/2002 to 11/2002➤ Hardware Engineer – Avaya, Dublin, CA – 01/2002 to 03/2002➤ Hardware/Telecommunications System Engineer – Aristasoft, San Jose, CA – 11/1999 to 06/2001➤ IT Manager – BNFL Fuel Solutions, Scotts Valley, CA – 11/1998 to 10/1999➤ Multi-Unit Area Supervisor – Golden Gate Bell, LLC (Formerly Dolan Foster Enterprises, LLC), Pleasanton, CA – 03/1985 to 04/1998