Experience

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  Heisler Web Services, LLC

  • San Tan Valley, Arizona, United States

  • Business Owner

    • Jul 2023 - Present
    • San Tan Valley, Arizona, United States

    Create custom a online presence for my clients

• 

  Clearent LLC

  • Arizona, United States

  • Direct Sales Account Executive

    • Aug 2022 - Present
    • Arizona, United States

• 

  GoDaddy

  • United States
  • Technology, Information and Internet
  • 700 & Above Employee

  • Care Sales Guide IV

    • Dec 2014 - Jan 2023

    • Developed and maintained strong customer relationships and networks at an international level.• Negotiated contracts and prices with clients to exceed sales goals.• Trained newly hired sales team members regarding company procedures and standards.• Called and met with regular and prospective customers to build long-term customer relationships and networks.

  • Customer Care Center Supervisor

    • Dec 2012 - Dec 2014

    • Implemented and enforced corporate and departmental policies and service standards.• Supervised direct reports and enforced adherence to established procedures and deadlines.• Mentored employees in complex issue resolution and drafted scripts for addressing common challenges.• Trained employees in job-specific tasks and evaluated continuing education needs to improve team performance.• Resolved escalated complaints and answered questions regarding policies and procedures.

  • Customer Service Consultant

    • Jul 2011 - Dec 2012

    • Built sustainable relationships and trust with customer accounts using open and interactive communication.• Determined charges for services requested and arranged for billing.• Conferred with customers by telephone to provide product or service information.• Navigated multiple computer systems and applications and utilized search tools to find information.• Recommended improvements in products, services, or billing methods to prevent future problems.

• 

  Staples

  • Mesa, Arizona, United States

  • Supervisor

    • Mar 2009 - Jul 2011
    • Mesa, Arizona, United States

    • Handled escalated customer issues, driving customer satisfaction and repeat business.• Followed loss prevention and risk management guidelines, resulting in enhanced safety and security.• Adhered to store merchandising standards in support of appropriate inventory levels and backroom organization.• Scheduled coverage during peak traffic periods, fostering positive customer experiences.• Maintained knowledge of product ranges and services to improve customer experience.• Trained and supervised associates on customer service excellence and strong company culture.

• 

  Circuit City

  • In-Home Technician

    • Oct 2006 - Dec 2008

    • Setup new computer and network devices in customers’ homes or offices.• Demonstrated equipment to customers and explained its use, responding to any inquiries and complaints.• Installed updated software and programs.• Advised on new or beneficial products the customer may need for their home or office.