Experience

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  CareFirst BlueCross BlueShield

  • Owings Mills, Maryland

  • Enrollment and Billing Tech Financial and Reconciliations

    • Sep 2013 - Present
    • Owings Mills, Maryland

    Assisted in the processing and enrollment of applicants for CareFirst IMD products IEA, IEC & IESProcessing and enrollment of applicants for CareFirst ACA ON and OFF Exchange Processing transfers and refunds large money policies Responsible for completion of IMD Subsequent change requests.Accountable for performing all IMD policy changes in accordance with MIA and CareFirst rules & regulationsProcessing retroactive effective dates changes on both ACA productsProficient in using all Microsoft Office software, Pega, IMD Workflow, Facets and SIR.Assisting in multiple projects ( ACA Dental errors, ID card error, Suspense reports, Transfers, Subsidy, APTC errors and Reinstatements )Knowledge of all Dental products including ACA DentalPlaced on the HICS Team to take care of special projectsPlaced on the New ERMS Team to help with processing escalations coming from the ExchangesHelp develop a Matrix for the HICS workflow

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  Toyota Financial Services

  • Owings Mills, MD

  • ICU Associate

    • Jan 2013 - Aug 2013
    • Owings Mills, MD

    • Ensuring efficient and accurate processing of Inventory Controlled managed vehicles• Coordinates the timely transportation of vehicles to auction, as needed• Prepares and mails Excess Wear and Tear/Excess Mileage letters as needed and follows-up • Processes all auction/customer/dealer proceeds/Security Deposit Refunds• File residual/GAP claims as directed• Handles application of sale funds to termed accounts and closes out account accurately• Responsible for accurate billing for EWU/Ex Miles• Obtains signed odometer statement from customer for DMV purposes• Handles the administration of total loss accounts• Prepares and sends Direct Sale Documents/Bill of Sale - follows customer/dealer for proper signatures on the sale • Prepares grounding termination, transportation and purchase reports for Inventory Control• Verifies insurance coverage and follows-up on any damage claims filed/to be filed with the insurance company• Prepares, sends, and system processes matured lease extension agreements• Prepares and sends manual billing• Processes disposal of repossessions in a timely basis. Repossession setup and processing refund requests, insurance claims, collection and repossession payables and sale proceeds breakdowns• Sends appropriate legal customer notices and accurately closes out repossession accounting statement• Prepares form letters as needed during Inventory Control follow-up• Photocopies/routes files as directed• Pulls and prepares files for various designated purposes• Responds to miscellaneous customer correspondence and telephone calls• Keeps informed of all procedural changes and policies that affect the Inventory Control Clerk

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  Baltimore Gas Electric

  • Customer Service

    • Jan 2009 - Dec 2012

    inbound phone calls for collections department while understanding the needs of our customers and providing efficient and value-added products and services. Received inbound phones calls for service order department to establish residential and commercials accounts for current and new clients.

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  Mariner Finance Loan Officer

  • Loan Officer

    • Feb 2007 - Nov 2008

    My job duties included implementing the loan application process. Providing my financial expertise to potential homeowners during the pre and post settlement process. Assist with viewing of homes to potential buyers. Marketing for future real estate opportunities for the company. Continue to keep updated on new loan programs.

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  Morgan Stanley

  • Derivative Operations Associate

    • Nov 2003 - Oct 2006

    I was team lead responsible for processing listed derivatives transactions for the North American markets for both client and proprietary accounts. Processed trades for All North American futures exchanges including claiming of give-in and give-up trades through exchange systems, completion of full service transactions, and processing of average price and EFP trades. Processed allocation of trades, handled inquiries, and performed daily client check outs. Monitored trade error consoles and trouble shoot trade processing errors. Worked with reconciliation and client service teams to resolve trade breaks. Coordinated with IT to ensure optimal processing capabilities. Maintained direct interaction with clients, brokers, sales force, exchange staff and global support groups.

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  Bank One Corp

  • Lockbox Operator

    • Jul 2001 - Oct 2003

    Process, encode, and balance various unique lockbox customers' loan payments, credit card payments, and invoice payments. Use strong mathematical skills to manually calculate adding machine tapes and compare to RPS tapes to verify totals. Create deposit slips for appropriate customers and bundling items for proofing department, printing end of day reports, opening all incoming lockbox U.S. mail, and determining acceptability of items into their select groups for processing. Oversee the day-to-day operations of the processing center. Assist with managing all facets of the processing center, training and development of new department employees and any other tasks as assigned by the Department Manager.

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  J.P. Morgan

  • Rep

    • Sep 2000 - Jul 2001

    Reconciled high-level institutional accounts independently. Gathers and analyzes information and provided recommendations to address and resolve business issues for a specific business group; provided on-going management information reports, special projects as well as responding to ad-hoc requests. Coordinated meeting with other banking institutions.

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  Accountants Inc

  • Account Administrator

    • Sep 1999 - Sep 2000

    Reconciled daily/monthly journals. Resolving customer complaints and Central Collection Unit inquiries. Post CCU payments to accounts. Applying credit and posting checks to accounts. Coordinated the scheduling of court hearings and employee appearances.

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  Global Mortgage Bankers Corp

  • Financial Counselor

    • Jun 1997 - Aug 1999

    Providing my financial expertise to potential homeowners during the settlement process. Implementing loan application process and credit report inquiries. Assist with viewing of homes to potential buyers. Marketing for future real estate opportunities for the company.

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  Alex Brown & Sons

  • Pricing Assistant

    • May 1992 - Jun 1997

    Price securities for month end statements. Spearheaded the automation of the lost security process. Revamped lost securities manual. Investigate lost security claims in accordance with federal regulations. Research client related problems for investment representatives.Security ProcessorProcess incoming and outgoing stocks and bonds. Produced monthly mail insurance log for operations. Assisted investment representatives with customer problems.