Experience

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  University of Maryland - Office of Letters & Sciences

  • College Park, Maryland, United States

  • Coordinator

    • May 2023 - Present
    • College Park, Maryland, United States

    - Maintain a caseload of up to 200 students, providing academic advising services through various channels including drop-in appointments, individual meetings, email, workshops, and events.- Offer specialized advising support for diverse student populations such as Freshmen Connection and Student-Athletes, ensuring their academic success and progression.- Review and approve academic plans, and submit semesterly caseload reports detailing advising activities and outcomes.- Provide strategic support by assisting in the coordination of high-need LTSC initiatives, including recruitment, enrollment, registration, advising, and transition efforts.- Actively participate in LTSC orientation programs held during summer and winter sessions, as well as recruitment events conducted in fall and spring to engage prospective students and facilitate their smooth transition into the university.- Serve on designated LTSC committees and attend specified meetings to represent the department's interests and contribute to its overall objectives.- Teach courses each semester as required, contributing to the academic development of students.

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  University of Maryland

  • United States
  • Higher Education
  • 700 & Above Employee

  • Coordinator of Visitor Services

    • Aug 2022 - May 2023

    - Coordinated Visitor Services staff, including professional staff, graduate assistants, and over 35 student staff, to manage high-volume of daily visits, both virtual and in-person, totaling over 1,300, as well as marquee OUA Admissions events, serving over 76,000 prospective students and their guests annually.- Advised Maryland Images, the university’s official campus tour guide organization, comprising over 200 volunteer-based student tour guides, to ensure effective tour operations.- Developed and implemented robust group tour visit programs to enhance prospective and admitted student engagement with the Office of Undergraduate Admissions at UMD.- Created personalized on-campus visit experiences for community-based organizations, high schools, and school districts, locally and nationally, to showcase the university's offerings.- Coordinated with third-party vendors to enhance and update the campus self-guided tour and UMD Virtual tour experience, ensuring accurate and engaging content.- Served as a liaison between campus partners, businesses, vendors, and community-based organizations, fostering strong networks and collaborations.- Upheld a commitment to excellent customer service and innovative visit programs to maintain a positive experience for visitors to the OUA Visitor Center at UMD.

  • Admissions Counselor

    • Feb 2020 - Aug 2022

    - Presented comprehensive information and resources to promote the University to prospective students at high schools and college fairs across designated territories including Baltimore County, Maryland, Delaware, and Pittsburgh, PA.- Managed a diverse range of inquiries about the University’s programs, opportunities, and application process from prospective freshman and transfer students, as well as parents and families.- Evaluated student files to make informed admission decisions and promptly responded to admissions-related inquiries, while also assisting with residency reclassification procedures and processes.- Contributed to the coordination of spring student yielding events, summer workshops, and other admissions-related activities.- Acted as the Office of Undergraduate Admissions Liaison to the university’s Honors College, facilitating effective communication and collaboration between the two entities.

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  Honors College, University of Maryland

  • United States

  • Program Management Specialist

    • Jun 2019 - Feb 2020
    • United States

    - Oversaw various campus department operations, including facilitating permits and parking (Department of Transportation Services), managing copier and telecommunications needs (Department of Business Services), coordinating key and building access (Resident Facilities), and conducting inventory (Department of Inventory Control).- Coordinated travel logistics for executives, processing Travel Approval Requests (TARs), making reservations, and preparing travel reimbursement forms.- Organized executive staff calendars, scheduling meetings with internal and external constituents and campus administrators.- Handled purchasing tasks for Honors College catering, office supplies, computer hardware, furniture, venue reservations, and student materials, while also maintaining capital asset inventory. - Collaborated with Honors College faculty to arrange course enrichment events, including field trips and in-class catering, to enhance student learning and engagement.- Recruited, trained, and supervised student staff to provide accurate admissions information, developing schedules to meet office needs.- Managed classroom and space reservations for faculty and staff and reconciled departmental staff credit cards, ensuring compliance with University policies.- Administered student surveys using Qualtrics to analyze and gather program information for program executives.

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  Black Child Development Institute - DC Metropolitan

  • Washington D.C. Metro Area

  • Programs and Strategic Partnerships Coordinator

    • Nov 2018 - May 2019
    • Washington D.C. Metro Area

    As the Programs & Strategic Partnership Coordinating Intern at the Black Child Development Institute - DC Metropolitan (BCDI-DC), I contribute to the implementation of programs, advocacy efforts, and service provision aimed at enhancing the quality of life for children and families in the Washington DC Metropolitan Area. In this role, I develop programs and establish strategic partnerships with other organizations to foster a society that prioritizes the success of all children. Based in DC, I have the privilege of spearheading culturally-relevant and research-based initiatives focused on literacy, health, parent engagement, and college readiness. Additionally, I advocate for impactful policies benefiting children aged 0-8 at the local, state, and federal levels. One of BCDI-DC's flagship initiatives, The Bookshelf Project, concentrates on building in-home libraries for families in the DC Metropolitan area. Through my position, I play a vital role in advancing BCDI-DC's mission and objectives.

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  Resident Advisor at The Courtyards

  • College Park, Maryland

  • Resident Advisor

    • May 2016 - May 2019
    • College Park, Maryland

    As a Resident Assistant at The Courtyards, I plan and organize various programs for our residents, ensuring they have engaging and enriching experiences. I also provide resources to residents and facilitate conflict resolution between roommates when needed. Keeping our community informed is essential, so I regularly communicate community announcements and events through newsletters and bulletin boards. Additionally, I fulfill monthly shifts, which include rounds and receptionist duties, to maintain the safety and security of our residence hall.

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  Events & Guest Services

  • Adele H. Stamp Student Union

  • Events Assistant

    • Oct 2014 - May 2019
    • Adele H. Stamp Student Union

    • Monitor student events to ensure satisfaction as well as adherence with company policies• Gain exposure to multiple aspects of hospitality operations and event management• Increase office management skills and adaptability to various company policies