Okay, let’s tackle this. So Lamar Morgan has 17 years of experience in customer service, which is a broad skill set. Skills like Microsoft Word, Microsoft Office, and Microsoft Excel are also in demand. However, these are basic office skills. Customer service experience is valuable, but the rate is typically lower than that of technical professionals. According to data, customer service representatives in the US can earn around $25–$40 per hour. Considering Lamar’s experience and location in Baltimore, MD, I’ll estimate his hourly rate to be around $45, which is slightly above the average.