See How Many Clients You're Missing Each Month

Simply enter your business email & Topline AI Agent will show you.

Lakshit Mittal profile image

Lakshit Mittal

Senior Product Specialist - Customer Success at Digii (formerly CollPoll)
Intro Book
Lakshit Mittal, a seasoned product specialist with 3+ years of experience in customer success, product strategy, and business development, holds an MBA and BCA degree from Chitkara University.
  • Claim this Profile
Location
Ambala, Haryana, India, IN
Languages
  • English -
  • Hindi -
image
image

Refer a Friend to Get
100 Credits For FREE

Refer a Friend Now

Bio

Generated by
Topline AI

Credentials

  • SQL (Intermediate) Certificate
    HackerRank
    Oct, 2023
    - Apr, 2026
  • SQL for Data Science
    Coursera
    Dec, 2022
    - Apr, 2026
  • Mode SQL
    Mode
    Aug, 2022
    - Apr, 2026
  • Data Visualization with Python
    IBM
    Jun, 2020
    - Apr, 2026
  • Machine Learning with Python
    IBM
    Jun, 2020
    - Apr, 2026
  • Career Edge - Knockdown the Lockdown
    Tata Consultancy Services
    Apr, 2020
    - Apr, 2026
  • EY Certified Business Analyst
    EY
    Jan, 2020
    - Apr, 2026
  • Internet of Things
    Computer Society of India
    Mar, 2017
    - Apr, 2026

Experience

  • Digii (formerly CollPoll)
    • India
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Senior Product Specialist - Customer Success
      • Jul 2021 - Present

      • Supervised a Customer Success team in the Academics Department. Trained, guided, and evaluated team performance to ensure accuracy and timeliness of project delivery. • Drive the execution of all processes in the product lifecycle, including product & market research, planning, positioning, requirements, and roadmap development.• Create product strategy documents that describe business cases, high-level use cases, and technical requirements.• Collaborate closely with engineering, production, marketing, and sales teams in the development, QA, and release of products, and balance resources to ensure success.• Assists in testing, troubleshooting, and problem-solving.

    • Product Specialist - Customer Success
      • Sep 2020 - Jun 2021

      • Worked with clients to understand business needs and translate those needs into actionable reports in PowerBI, saving 16 hours of manual work each week• Built out the data and reporting infrastructure from the ground up using PowerBI and SQL to provide real-time insights into the product and business KPIs• Utilised Python to process large datasets and improved configuration of that by 85%• Developed fee dashboard for institutions to track relevant fee collection, total and due amount, and monitor student fee submission data with automated reminders, leading to improvement in fee collection by 35%• Created Campus Help Center as a dashboard that offers the ability to track and manage various student requests, grievances, and complaints in real-time, saving 5 hours of manual work.

  • ComCode Technology , NB-IOT, 3G,4G roaming , 3G/4G data , HSS, HLR, MVNO, Diameter Charging, SS7
    • Mohali, Punjab, India
    • Business Development Analyst
      • Jun 2020 - Aug 2020
      • Mohali, Punjab, India

  • Parul Foods Product
    • Delhi, India
    • Supply Chain Analyst
      • Dec 2019 - Jan 2020
      • Delhi, India

Education

  • 2019 - 2021
    Chitkara University
    Master of Business Administration - MBA, Business Analytics
  • 2016 - 2019
    Chitkara University
    Bachelor's degree, Bachelor of Computer's Application

Suggested Services

This profile is unclaimed. These are suggested service rates with 0% commision upon successful connection

Industry Focus. “IT Services and IT Consulting”

Looking to Create a Custom Project?

Need a custom project? We'll create a solution designed specifically for your project.

Get Started

References

Community

You need to have a working account to view this content. Click here to join now

Similar Profiles