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Laken Lam is a seasoned graphic designer and UX/UI specialist with a Master of Information degree from the University of Toronto and a Bachelor of Arts degree from Toronto Metropolitan University. With expertise in digital marketing, SEO, and graphic communications management, Laken has honed her skills through various roles at top companies like Indeed Laboratories, Appnovation, and WITM - Women in Information Technology Management. She is proficient in multiple languages, including English, French, Chinese, and Spanish, and holds various certifications such as Marketing Tools: Digital Marketing, SEO Foundations, and Future of Work Certified.

Credentials

  • Marketing Tools: Digital Marketing
    LinkedIn
    May, 2021
    - Apr, 2026
  • SEO Foundations
    LinkedIn
    May, 2021
    - Apr, 2026
  • Student Group of the Year - TRSS Student Group Awards 2021
    Ted Rogers Students'​ Society
    Apr, 2021
    - Apr, 2026
  • Diversity & Inclusion Showcase Attendee Badge
    Human Resources Student Association at Ryerson University
    Mar, 2021
    - Apr, 2026
  • Future of Work Certified
    WAYE
    Sep, 2020
    - Apr, 2026
  • AODA Certificate
    Seneca College
    Feb, 2018
    - Apr, 2026
  • High Five Principles of Healthy Child Development
    High Five Physical Therapy
    May, 2016
    - Apr, 2026
  • National Coaching Certification
    Coaching Association of Canada
    May, 2016
    - Apr, 2026

Experience

  • Indeed Laboratories
    • Toronto, Ontario, Canada
    • Graphic Designer
      • Jan 2024 - Present
      • Toronto, Ontario, Canada

      - Creates still and animated graphics for the company's social media, e-commerce, and PR streams. - Conceptualized and executed the graphics for social media posts, eblasts, banners, and PR mailers.

    • Canada
    • IT Services and IT Consulting
    • 200 - 300 Employee
    • UX/UI Coordinator
      • Oct 2023 - Present

      - Designed and optimized user interfaces for web, tablet, and mobile applications, focusing on usability, aesthetics, brand identity, and accessibility according to WCAG guidelines.- Participated in cross-functional meetings, design reviews, and user testing to gather feedback and iterate on designs.- Clients: AstraZeneca, MTR- Designed a data dashboard pitched to the US Air Force at The Pentagon, in partnership with Google.

    • Design & Opportunities Coordinator, Go-To-Market (GTM)
      • Jan 2023 - Oct 2023

      - Supports the Sales team with curated proposal deck creation, RFP & RFI responses, contract processing, and Salesforce management. - Supports the Experience Design & Strategy teams with UX/UI for mobile/web prototypes, component tracking and design system creation, bridging the gap between the designed vision and development.- Client projects worked on include Google x City of Dearborn, TurnitIn.com, NYCgo.com.- Supports the Marketing team with display ad design and social media copywriting.

  • Life by the Lake Designs
    • Toronto, Ontario, Canada
    • Founder & Lead Designer
      • Jan 2019 - Present
      • Toronto, Ontario, Canada

      - Offers services in branding, graphic design, and videography.- Sells original designs on merchandise through Red Bubble and Society6.- Created marketing materials for the Ignite campaign team in the 2019 Ted Rogers Student Society Elections, including an original logo, business cards, banners, and social media posts.- Designed the website for Skate Global Foundation's The Art of Performance.

  • Body Lines Dance and Fitness
    • Markham, Ontario, Canada
    • Dance Coach/Choreographer & Social Media Manager
      • Sep 2018 - Present
      • Markham, Ontario, Canada

      - Creates eye-catching graphics and videos to promote the dance studio on social media, as well as for their annual show production.- Completes administrative tasks such as organizing documentation and payment from over 200 clients.- Plans interactive class curriculum, teaches dance technique and choreographs routines for hundreds of dancers (ages 3-17) in the recreational and competitive streams.

  • The NBP Group
    • Toronto, Ontario, Canada
    • Graphic/Social Media Manager & Account Coordinator
      • Jun 2021 - Jul 2022
      • Toronto, Ontario, Canada

      - Created digital and print graphics to support media & broadcast pitches, media & influencer gifting, and client events. - Shot and curated on-brand social media content for client accounts and The NBP Group accounts on Instagram, Facebook, TikTok, and LinkedIn.- Coordinated influencer/media engagements and PR events for brands.

  • UDesign
    • Toronto, Ontario, Canada
    • Business Relations & Outreach Specialist
      • May 2021 - May 2022
      • Toronto, Ontario, Canada

      - Pursued potential project and collaboration opportunities with the U of T student body, external organizations, and the greater community.- Mediated initial client meetings and negotiates on behalf of UDesign designers for commissions.- Managed client relations during ongoing client projects and mediates any concerns regarding payment and project delivery.

  • BRIKA
    • Toronto, Canada Area
    • Brand Ambassador and Shop Manager
      • Sep 2017 - Feb 2022
      • Toronto, Canada Area

      - Independently managed themed pop-up shops across Ontario by merchandising products, processing transactions through Shopify and Vend, and preparing domestic and international shipments.- Communicated with vendors to coordinate product inventory and merchandising.- Conveyed product knowledge to thousands of customers to help them curate purchases and drive sales. - Created promotional video content for the Brika Instagram account.

    • Content Marketing Lead
      • May 2021 - Jul 2021

      - Conceptualized and created video content with viral potential for use on TikTok.- Analyzed TikTok trends to create videos that optimized views while educating the TikTok community about Team Plover. - Increased TikTok following from 6900 to 11.8K in 8 weeks.

    • Canada
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • VP of Marketing
      • May 2020 - Apr 2021

      - Led the Marketing team (consisting of the Social Media, IT, and Graphics teams) in creatively strategizing the promotion of WITM industry events, case competitions, and initiatives across all online platforms. - Produced social media content on Instagram, Facebook, TikTok, and Twitter, including paid content.- Increased audience reach by over 75% over nine months across all social media platforms.- Implemented innovative marketing campaigns and strategies to adapt to the conditions of the COVID-19 pandemic.

    • Graphic Designer
      • Jun 2019 - May 2020

      - Created over 50 still and animated graphics that conform to specifications on social media platforms including Facebook, Instagram and Twitter, and for print. - Collaborated with the Marketing Team to ideate and execute new marketing strategies for the organization.

  • Ryerson Dance Pak
    • Toronto, Ontario, Canada
    • Graphic Designer
      • Sep 2019 - Apr 2021
      • Toronto, Ontario, Canada

      - Created still and animated graphics that conform to specifications on social media platforms including Facebook, Instagram and Twitter, and for print, including handouts and posters.- Adjusted graphics according to different formats such as printed flyers, Snapchat filters, and social media posts.

    • Digital Intern - Breakfast Television
      • Aug 2020 - Dec 2020

      - Clipped, tagged, and wrote copy for live show segments (broadcasted to over 1.7 million viewers weekly) to archive and upload to the BT website and social media platforms.- Created original video graphics and edited show clips to upload to the BT website and social media platforms, reaching over 408,000 people through online platforms.- Conducted research on potential show guests and news stories involving The Grammy's, book releases, and Toronto events.

  • The Community Market
    • Toronto, Canada Area
    • Sales Team Member
      • May 2019 - Jul 2019
      • Toronto, Canada Area

      - Independently managed pop-up shop by processing transactions through Square and providing exceptional customer service experiences.- Communicated with vendors to coordinate product inventory and merchandising.- Delivered product knowledge to thousands of customers travelling through Union station to help them curate purchases.

    • Creative Intern
      • Jul 2018 - Aug 2018
      • Singapore, Singapore

      - Involved in post-production for TV broadcasts, including on air graphics, editing, producing and live shoots.- Produced promotional videos for shows on the Warner TV channel and Boomerang, reaching millions of viewers.- Attended meetings with various creative directors from Turner’s international headquarters to plan a launch for the TV show “Ben 10”.

    • Canada
    • Higher Education
    • 700 & Above Employee
    • Seneca Community Recreation Dance and Gymnastics Instructor
      • Sep 2016 - Apr 2018

      - Planned class curriculum- Taught dance & gymnastics technique and choreographed routines for hundreds of children (ages 3-14) according to NCCP and High Five Certification standards.

    • Seneca Summer Camp Counselor
      • Jul 2016 - Aug 2017

      - Planned class curriculum involving dance, circus arts, and gymnastics technique for hundreds of children (ages 3-14) according to NCCP and High Five Certification standards.- Managed groups of up to thirty children at a time.- Awarded Couselor of the Week Award.

Education

  • 2021 - 2023
    University of Toronto
    Master of Information, User Experience Design
  • Toronto Metropolitan University
    Bachelor of Arts - BA, Creative Industries
  • York Mills Collegiate Institute
    Ontario Secondary School Diploma

Suggested Services

This profile is unclaimed. These are suggested service rates with 0% commision upon successful connection

Industry Focus. “Cosmetics”

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