Experience

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  IAG

  • Albany, Auckland, New Zealand

  • Technical Specialist - Commercial Motor Portfolio

    • Oct 2023 - Present
    • Albany, Auckland, New Zealand

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  Looking

  • Auckland, New Zealand

  • Time to look for work opportunities

    • Jul 2023 - Oct 2023
    • Auckland, New Zealand

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  NZI

  • Auckland, New Zealand

  • Fleet Risk Manager

    • Apr 2019 - Mar 2022
    • Auckland, New Zealand

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  Minder/Training

  • Minder/Training

    • Dec 2015 - Apr 2019

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  NZI

  • Auckland, New Zealand

  • Technical Manager - CMV

    • Aug 2015 - Dec 2015
    • Auckland, New Zealand

    Implement CMV portfolio and segment strategies.Developing and maintaining Commercial Motor productsMonitoring the performance of products

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  Lumley General Insurance

  • Auckland, Head Office

  • Senior Motor Underwriter, Commercial Motor COE

    • Dec 2008 - Jul 2015
    • Auckland, Head Office

    Underwriting Commercial Motor risks, Owner Driver & Fleets.Pricing major accounts.Bundling Fleet Risk Management measures to improve risks..Focused on Profitable Portfolio Growth.Client presentations & bespoke solutions.Commercial Motor Rating reviews.Project work.Improve wordings.

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  Earthquake Commission

  • Wellington

  • Claims Manager (3 month Consulting position)

    • May 2005 - Jul 2005
    • Wellington

    Manage Natural Disaster claims as allowed by the Earthquake Commission Act (1993).Ensure smooth delivery of claims services via key relationships with the outsourced service providers (NZ call centres for new claim lodgement, third party administrators for existing claims management, Australian and NZ loss adjusters, engineers, valuers etc).Redesign the Claims Managers role.Spec the new IT claims platform.Training.Client meeting regarding the 18/05/05 Tauranga/Matata disaster.Catastrophe planning.Manage staff.

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  Wyatt Gallagher Bassett

  • Account Manager, Earthquake Commission

    • Jan 2001 - Mar 2005

    Manage Natural Disaster claims as allowed by the Earthquake Commission Act (1993) as outsourced by the Earthquake Commission.Setting up systems/training that were scalable to cope with a MPL event of 180,000 claims.Contract negotiations.Increase revenue minimum of 20% while maintaining minimum 15% EBITA.Manage staff.

  • Account Manager, Elders Insurance

    • 1998 - Jan 2001

    Manage up to 100 staff.Manage claims as outsourced by Elders Insurance Limited.Manage claims as outsourced by Elders Underwriting Agency & CGU Insurance.Classes of business for claims: Ruralpak, Businesspak, Crop, Personal Accident & Sickness, Commercial & Private Motor, Industrial Special Risks, Liability, Home, Contents, Pleasurecraft lines etc.Staff Training.Contract negotiations.Call centre set up.Staff recruitment.

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  Niugini Insurance Corporation

  • Port Moresby, PNG

  • Claims Manager (3 month Consulting position)

    • May 1998 - Jul 1998
    • Port Moresby, PNG

    Run off claims for various classes of business so that Niugini Insurance Corporation could be sold to Pacific MMI.Classes of business for claims: Ruralpak, Businesspak, Personal Accident & Sickness, Commercial & Private Motor, Industrial Special Risks, Liability, Home, Contents, Pleasurecraft & Workers compensation lines etc.Reinsurance recoveries.Improve insurer standing with local broker relationships.

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  State Insurance, Auckland Telephone Centre

  • New Lynn, Auckland

  • Customer Services Manager

    • Jan 1995 - Jan 1998
    • New Lynn, Auckland

    Manage up to 60 staff.Set up the after hours Call Centre operation.Prepare for inbound lead calls from evening television ads.Staff recruitment.Train staff.Focused on sales.

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  State Insurance, Orewa

  • Orewa, Auckland

  • Local Manager

    • Aug 1993 - Jan 1995
    • Orewa, Auckland

    Managing a $14 million premium income office to increase GWP without sacrificing profitability.Developing excellent networks in the local community.Staff recruitment.Train staff.Focused on sales.

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  State Insurance

  • Henderson & New Lynn, Auckland

  • Various Sales & Claims positions

    • Feb 1985 - Aug 1993
    • Henderson & New Lynn, Auckland

    Customers service for personal lines sellingManagement experience since Mar 1986, in claims (residential, commercial, motor, accident compensation etc), customer services, administration, underwriting, training, presenting, inspecting, project work etc. Representing State Insurance in the Disputes Tribunal and District Court for claims.