Experience

• 

  The Citizens Foundation

  • Islāmābād, Pakistan

  • Senior Manager Employee Relations & Legal

    • May 2023 - Present
    • Islāmābād, Pakistan

    TCF is Pakistan’s leading organization in the field of education and the largest non-profit organization running more than 1800 schools with over 19000 employees. • Oversight and Management of HR Policies, designing and conducting trainings for staff on safeguarding policies. • Managing, investigating, documenting, tracking and resolving grievances/queries from all regions across the country• Engaging and maintaining close liaison with lawyers across for all legal cases across Pakistan• Researching, drafting and developing HRs policy framework and procedures. • Establishing the need to implement new policy through analysing organization trends, carrying out research on the subject, and benchmarking against leading employers• Supervising the development and implementation of other specialist HR policies, guidance and toolkits through effective and timely project management and consultation with the organization’s stakeholders, balancing the needs of the organization and legal compliance• Training/Counselling/Guiding HR individuals and other officials in HO and regions on dealing complaints, complainants and evidence collection/documentation with objective and impartial approach• Reviewing and embedding communication channels for employees to raise grievances and issues openly to HR• Creating key performance indicators and to increase efficiency in investigation and response to employee relation queries• Providing leadership and solutions on all employee relations issues • Providing specialist advice to senior management and HR staff on employee relations processes as well as managing local discussions with staff and managers on employee relations issues• Dealing with terminations of staff as a result of retirement or dismissal• Building a credible database of lawyers/legal advisors pan Pakistan• Ensuring that the legal advisors are well aware of organizational values and culture so that cases are dealt in courts accordingly

• 

  NIIA Group

  • Senior Human Resources Consultant

    • Feb 2021 - Nov 2022

    NIAA group specializes in areas of Management Consultancy, HR Outsourcing, Payroll Services, Import/Export, Distribution and wide range of FMCG Products. • Devising strategies for performance evaluation, staffing, training and development etc• Work with the UK & Middle-east Leadership Team to maintain and develop a high-performance culture, driving a high level of engagement and ensure core values are embedded while providing data-driven business solutions.• Build company-wide initiatives in partnership with internal HR teams on Talent Management, Diversity and Inclusion, and Employee Engagement.• Responsible for providing HR guidance/support to client group in most of the following areas: competency development, succession planning, talent management, talent acquisition, employment law compliance, employee relations, employee engagement, Communication, change management and process improvement.• Coach and consult with management on issues improving morale, performance, development and organization effectiveness, helping to determine root causes and recommending appropriate next steps.• Assist in the resolution of all people and organizational issues with a focus on maintaining positive employee relations while optimizing organization’s performance.• Provide proactive leadership and change management expertise in support of strategic business initiatives, projects and changes.• Assist in the resolution of all people and organizational issues with a focus on maintaining positive employee relations while optimizing organization’s performance.• Guiding management and employee actions by researching, developing, writing, and updating policies, procedures, methods, and guidelines; communicating and enforcing organization values.

• 

  Royal Airport Services

  • Pakistan
  • Airlines and Aviation
  • 500 - 600 Employee

  • Manager HR, Head Office

    • Jan 2019 - Jan 2021

    • Act as team member of Recruitment and Selection of staff of various categories in close coordination with Stakeholders as per defined policies and procedures.• Provide current and prospective employees with information about policies, job duties, working conditions, wages, and opportunities for promotion and employee benefits.• Managing PER of staff and follow up actions for the stations assigned. • Handling all Grievance, Disciplinary and Conflict of Interest Cases as per RAS Policies.• Responsible for taking lead on Payroll preparation, leave management, appointments and separation cases after approval of ED HR• Preparing, revamping and improvising of existing policies and procedures such as Career Progression, Benefits Administration and Employee Performance. • Management of employment contracts, renewals, provide day-to-day guidance for employees and managers regarding employee relations and routine matters. Identify, investigate and resolve issues of employee dissatisfaction or conflict as directed/required. • Facilitate communication among employees and management. Guide managers and employees on problem solving, dispute resolution, regulatory compliance and litigation avoidance issues.• Proposing the compliance of statutory requirements for the Company. Training & Development• Coordination with RAS Stations and Manager Training to ensure training and development needs of staff are met appropriately• Execution of Training Programs across RAS stations in coordination with respective Department Heads and Training in charge• Coordination with Operations Branch for developing and updating required training programmes. • Identifying and incorporating best practices as per industry standards in close coordination with ED HR. • Database Maintenance & Training in ERP• Data Analysis of current HR Policies and proposed changes as per ERP• Catering to Training needs of HR staff at Stations

  • Manager HR & Admin

    • Jan 2018 - Dec 2018

    Currently responsible for overseeing all the HR & Administrative functions of 15 different locations that include Quetta, Karachi, Multan, Faisalabad, Sialkot, Lahore, Islamabad and Peshawar. - Responsible for coordinating routine business activities that include HR Operations, Support Services and Business Operations. - Dealing with various issues and requirements of Civil Aviation Authority on regular basis as and when required.- Recruitment and Selection of staff of various categories in close coordination with Station Managers of respective locations- Providing routine guidance for employees on various HR & Policy matters and any issues that arise.- Extensive Procurement and renovation/maintenance of offices on a consistent basis with various contractors.- Managing ACRs and Bonus and Incentive Plans of all Sales personnel.- Completing all formalities for new inductions that not includes administrative side but also includes orientation sessions and coordinating with Airlines for required IDs and trainings.- Implementation of various policies on regular basis that includes constant updates from CAA, concerned Airlines and procedural guidelines.- Responsible for taking lead on Payroll preparation, leave management, appointments and separation cases.- Ensuring compliance with the established policies and procedures - Handling all Grievance, Disciplinary and Conflict of Interest Cases- Responsible for all Contracts, Lease Agreements, Maintenance Agreements with various vendors involved- Coordinating with Training Manager & Airlines for training and development of staff on various applications and tools- Focal person for all insurance matters that includes all assets, property, Cash in hand etc.

  • Deputy Manager HR & Admin

    • Jul 2016 - Dec 2017

  • Senior Officer HR & Admin

    • Dec 2015 - Jun 2016

    - Recruitment and Selection of staff of various categories in close coordination with Station Managers of respective locations- Providing routine guidance for employees on various HR & Policy matters and any issues that arise.- Extensive Procurement and renovation/maintenance of offices on a consistent basis with various contractors.- Managing ACRs of employees across 15 locations that includes guidance and training sessions as well.- Completing all formalities for new inductions that not includes administrative side but also includes orientation sessions and coordinating with Airlines for required IDs and trainings.- Ensuring compliance with the established policies and procedures - Handling all Grievance, Disciplinary and Conflict of Interest Cases- Focal person for all insurance matters that includes all assets, property, Cash in hand etc.

• 

  Ovex Technologies (Pvt.) LTD

  • Islamabad

  • Employee Relations Executive / Lead

    • Sep 2013 - Mar 2015
    • Islamabad

    This position is responsible for overseeing the Employee Relations function of Ovex and managing the ER team in designing, implementing and developing an ER strategy which is aligned with business needs and to ensure that the ER team meet their objectives. The position demands a proactive approach towards dealing with staff queries and resolving them in order to deliver strong employee wellbeing approach. In addition developing and implementing best HR practices for the betterment of the organization and the employees. • Contribute to the development of the Human Resource function by developing an ER strategy that is aligned with business needs• Advise and support all parts of the business on employee relations matters to ensure their effective management. Issues include: disciplinary, grievances and performance issues.• Advise and guide on pay related matters: pay reviews, reward projects, changes to pay related terms etc.• Working under the supervision of Head of HCM to tracks trends in employee relations matters and ethics concerns and develops positive employee relations strategies to promote Employee Engagement• Manage process for reductions-in-force and other employment terminations.• Coordinate recruiting, selection and employment process (e.g. writing/editing job descriptions, advertising, processing applications, preparing screening criteria, administering/evaluating tests, scheduling interviews, etc.)• Handle and resolve employees grievances and work place issues• Close liaison with payroll department regarding inductions and separations• Facilitate employees with exit interviews and clearance formalities• Working closely with departments, increasingly in a consultancy role, assisting line managers to understand and implement policies and procedures;• Advising on pay and other remuneration issues, including promotion and benefits;• Analyzing training needs in conjunction with departmental managers

• 

  Self-employed

  • Islamabad

  • Consultant

    • Jan 2013 - Aug 2013
    • Islamabad

    -Consultancy services on corporate law matters, incorporation of new companies-Grant of permission and licensing of companies-HR Consultancy Services, HR Department Setup-Finding suitable staff for employers-Labour Laws Guidance for newly established companies-Streamlining HR practices to include appointment letters, resignations, and performance appraisals for clients.-Assisting in developing various staff manuals and policies and procedures.-Roles and Responsibilities of the office of Company Secretary and statutory guidelines and requirements-Devising Organizational Development plans-Importance and development of performance evaluation systems as per company requirements.

• 

  Children First

  • Non-profit Organizations
  • 100 - 200 Employee

  • Manager HR

    • Jun 2011 - Dec 2012

    Responsible for all HR functions of the organization. In addition working closely with managers and staff within the organization and responsible for providing advice, assistance and follow on company policies, procedures and documentation.-Carrying out regular performances on the HR and support and flag any issue that requires immediate attention and support.-Working closely with managers to support and develop processes for employee development and performance management.-Facilitate communication among employees and management. Guide managers and employees on problem solving, dispute resolution, regulatory compliance and litigation avoidance.-Liaising with management on performance, organizational, and leadership matters.-Conducting needs assessments to determine measures required to enhance employee job performance and overall company performance.-Maintain an up-to-date HR Policy and Procedure Manual and get it approved by Board of Directors.-Interpreting HR policies for compliance and inform staff regularly about policies and procedures.-Monitor fairness and accuracy of recruitment practices, orientation procedures, employment contracts.-Maintaining accurate and up to date staff records.-Assisting in training needs assessments for all staff.-Providing expertise in strategy development and execution, planning, and facilitation of employee relations effortsKey Achievements-Streamlining of HR Database-Extensive working and initiation of Health Insurance, Life Insurance-Involved in extensive process of Development & Implementation of Conflict of Interest Policy, Whistle Blowing Policy, Investment Policy, Sale & Disposal of Asset Policy & Travel Policy with Senior Management for onward approval with the BOD.

  • Additional Charge of Company Secretary

    • Feb 2011 - Jul 2012

    Board MeetingsFacilitating the smooth operation of the company’s formal decision making and reporting machinery; organizing board and board committees meetings (e.g. audit committee, projects committee and HR committee); formulating meeting agendas with the chairman and/or the chief executive and advising management on content and organization of memoranda or presentations for the meeting; collecting, organizing and distributing such information, documents or other papers required for the meeting; ensuring that all meetings are recorded and that the minute books are maintained with certified copies of the minutes and that all board committees are properly constituted and provided with clear terms of reference.Annual General Body MeetingEnsuring that an annual general meeting is held in accordance with the requirements of the Companies Ordinance; preparing and issuing notices of meetings, and approval of audited financial statements for the year. Statutory Registers-Maintaining the following statutory registers:-Members and Directors-Minutes RegisterStatutory ReturnsFiling information with the Companies Registration Office to report certain changes regarding the company or to comply with requirements for periodic filing. Of particular importance in this regard are:-Annual returns-Directors Report & Financial Statements-Notices of appointment, removal & resignation of directors-Notices of removal or resignation of the auditors-Change of registered office-Resolutions in accordance with The Companies Ordinance.Corporate GovernanceContinually reviewing developments in corporate governance; facilitating the proper induction of directors into their role; advising and assisting the directors with respect to their duties and responsibilities, in particular compliance with company

  • Donor Liaison Officer

    • Aug 2010 - May 2011

    -Liaising with external agencies, including voluntary sector organizations, the media, local authorities, business contacts, trustees, and other stakeholders or clients.-Public relations (PR) activities to raise the profile of the organization and/or campaign.-Administrative and financial tasks such as making applications for grants and other sources of funding, managing budgets, gathering data, preparing reports, database management and undertaking general administrative work to meet the needs of the organization.-Developing and carrying out marketing activities.-Creating and organizing fundraising initiatives and events as well as designing and preparing fundraising materials. -Approaching potential donors and maintaining donor lists.-Attending UN, donor and NGO forums on behalf of Children First and assisting the CEO in any representation required in Islamabad.-Attending cluster meetings / security meetings and networks in Islamabad and ensure that all relevant information is shared with the senior management team.-Assisting in writing Proposals with Programme development team for different projects after Liaisoning with different donors.-HR activities to include hiring of suitable Project staff as per needs which includes short listing, interviewing and finalising best candidates.-Focal Point for HAP; Coordinating with HAP International, Geneva (Humanitarian Accountability Partnership) for building and implementing HAP’s Accountability Work plan for Children First.

• 

  International Corporate and legal Services

  • Islamabad

  • Manager

    • Nov 2008 - Aug 2010
    • Islamabad

    -Consultancy services on corporate law matters, incorporation of new companies-Grant of permission and licensing of companies-HR Consultancy Services-Finding suitable staff for employers-Labour Laws Guidance-Streamlining HR practices to include appointment letters, resignations, and performance appraisals for clients.-Assisting in developing staff manuals.

• 

  KPMG

  • Islamabad

  • Assistant Manager Human Resources

    • Oct 2006 - Nov 2008
    • Islamabad

    -Responsible for Human Resource functions to include employment, compensation, benefits, and training and development.-Interview trainees and job applicants; review application/resume; evaluate applicant skills and make recommendations regarding applicant's qualifications. -Develop and maintain relationship with employment agencies, universities and other recruitment sources. -Design and conduct new employee orientations.-Effectively demonstrate the process of Appraisal to all the employees and trainees.-Design and coordinate performance manager meetings. -Administer and explain firm benefits to employees, trainees. -Work with Department Heads to resolve employees personal and work related issues.-Work with the Partners and Senior Managers to make work place conducive. -Recommend and schedule training and development courses.-Liaison with ICAP on training regulations and guidelines.-Provide assistance and follow-up on company policies, procedures, and documentation. -Fully responsible for maintaining human resource data bases, PMS HR database, and manual filing systems. -Prepare, process employees and trainees experience certificates.-Coordinate with Karachi and Lahore offices to keep HR functions consistent across the firm. -Responsible for preparing KPMG’s global KPI reporting and quarterly EAP report to be sent to KPMG MESA.-Responsible for keeping EOBI database / registration of Islamabad Office and coordinating with EOBI -Gratuity preparation and documentation and coordination with head office for final payments.-Exit interview sessions, managing resignations and firing.-Responsible for Global Mobility of Staff. i.e Selecting and sending appropriate staff members to KPMG Global offices as per their requirement. Be in touch with other offices regarding selection, billing, boarding and lodging.

• 

  Natover Lease and Refinance Limited

  • Islamabad

  • Management Trainee

    • Jun 2006 - Aug 2006
    • Islamabad

    -Maintaining, keeping and updating of all personal files of employees in a systematic manner.-Assisting Chief Manager Coordination in Establishment / Shifting of new Branch Offices along with logistics requirement.-Liaison and Co-ordinate with the Chairman and Directors of the Company. -Assisting DC-HR in preparing and maintaining Cost Sheets and Employee increment sheets