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Lacie Mcguffey

Executive Client Success Manager- National Accounts at Kruger Packaging - Elizabethtown Plant
Intro Book
Results-driven executive with 8+ years of experience in customer success, team management, and sales leadership.
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Location
Glasgow, Kentucky, United States, US
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Bio

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Lacie Mcguffey is a seasoned executive with 8+ years of experience in customer success, team management, and sales leadership. She has a proven track record of driving efficiency, improving client satisfaction, and increasing revenue growth. Lacie has managed high-performing teams, built strong relationships with clients and manufacturers, and developed comprehensive processes for assessment, interviews, and onboarding phases. She holds a Bachelor's degree from Western Kentucky University.

Experience

  • Kruger Packaging - Elizabethtown Plant
    • Elizabethtown, Kentucky, United States
    • Executive Client Success Manager- National Accounts
      • Jan 2022 - Present
      • Elizabethtown, Kentucky, United States

      Orchestrated successful customer service initiatives, effectively managing and resolving customer issues.Streamlined management processes of 5 high-caliber CSRs by utilizing authentic leadership and inclusive communication and supporting an open-door policy for team communication. Implemented streamlined processes, contributing to a significant 20% increase in team efficiency.Addressed accounting, billing, and service delivery issues, consistently elevating client satisfaction from previous predecessors by over 200%. Managed 20+ accounts daily, securing high-value accounts, large national chains & manufacturers through effective customer solutions

  • International Paper
    • Bowling Green, KY
    • Customer Success Manager
      • May 2013 - Jan 2022
      • Bowling Green, KY

      Managed a team of high-performing CSRs, surpassing project goals and increasing diversity within the Executive leadership to 29% Women-led in a male-dominated field of 71% men. Managed 15 National accounts daily, building relationships between the organization and manufacturers as we continued to scale. Trained junior staff how to Negotiate prices for multibillion-dollar brands and manufacturers of weekly and monthly inventory of products and freights, resulting in a substantial 15% decrease in overall costs.

  • Manpower
    • Bowling Green, KY
    • Staffing Leader-Client Onboarding
      • Jul 2012 - May 2013
      • Bowling Green, KY

      Coordinated interviews, completed paperwork, and developed introduction manuals for potential candidates.Managed the Applicant Tracking System (ATS) database, ensuring accurate candidate information.Developed comprehensive guidelines, questionnaires, and processes for assessment, interviews, and onboarding phases.

  • Bluegrass Cellular
    • Customer Service Manager
      • May 2009 - Jul 2011

      Elevated monthly sales through personalized advice, achieving a 10% increase in overall sales.Successfully met monthly sales targets by effectively promoting product benefits and client enrollment.Contributed to a 15% improvement in team performance by training and mentoring new sales representatives.

Education

  • Western Kentucky University
    Bachelor's degree

Suggested Services

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Industry Focus. “Management Consulting”

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