Experience

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  Archdiocese of Santa Fe Official

  • Albuquerque, New Mexico Area

  • Operations Manager, ACA Foundation

    • Jan 2017 - Present
    • Albuquerque, New Mexico Area

    Responsible for managing fundraising operations that benefit the numerous ministries, programs and services within the Archdiocese of Santa Fe and the community it serves. Prior work with international for-profit organizations has enabled a diversified skill set, including the ability to build strategic relationships in multicultural environments. Duties include donation oversight, virtual and in-person training, software program troubleshooting and resolution of behalf of users, data management and evaluation, website design and maintenance, production of promotional videos and materials, event planning and coordination, and main point of contact for parish staff and donors, as well as within the organization.

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  KEMP Technologies

  • Austin, TX

  • Strategic National Account Manager

    • Jul 2012 - Jun 2016
    • Austin, TX

    Accountable for revenue growth, as well as responsible for developing, cultivating and maintaining KEMP’s strategic reseller relationships with Dell, CDW, SHI, and PC Connection at the national level. Successfully partnering both internally and with stakeholders to help find solutions to current or unforeseen customer challenges that are addressed by KEMP’s product offerings. Working as a part of a cross-functional team, in addition to penetrating new areas and leads within the partners’ respective organizations, including partner managers, technical consultants, and non-technical sales teams. •Understand and apply KEMP’s purpose and core values to everyday activities and interactions•Continuously develop and maintain strategic relationships with customers and stakeholders through account planning, and consistent communication and interaction, based on mutual trust and confidence•Maintain comprehensive understanding of KEMP’s product line to speak as an expert with partners, as well as discerning their needs in order to provide appropriate solutions•Collaborate with Strategic Alliances team to evangelize KEMP’s technology initiatives •Prioritize customer and partner activities with VP of Sales, Regional Sales Directors and Inside Sales team•Strategize with Marketing to create brand awareness campaigns with customers and prospects•Manage travel, events and trade show participation, site visits and other outreach activities •Develop account and training plans relevant to partners’ respective needs and levels of expertise

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  Ingram Micro

  • United States
  • IT Services and IT Consulting
  • 700 & Above Employee

  • Sr. Field Sales & Business Development

    • Nov 2002 - Sep 2011

    Local escalation point of contact for all customer satisfaction and experience issues for Dell Software & Peripherals (S&P), overseeing activities in the United States and Canada. Spearheaded management and growth of firm’s largest account with annual US revenues of ~$1.4B. •Negotiated Dell’s new vendor onboarding resulting in 83 vendors onboarded from 2006-2008, and 67 vendors onboarded from 2009-2011 for an anticipated annual revenue of $53M •Created Ingram and Dell US license program processes and improvements•Designed and conducted training for customers and peers, resulting in improving overall efficiency for both partners by empowering individuals with proactive methods•Acquired Six Sigma Yellow Belt certification and completed Six Sigma Green Belt training

  • Associate Program Manager, Onsite

    • Mar 2000 - Nov 2002

    Handled supply chain activities for Dell’s Custom Factory Integration (CFI) and ReadyWare accounts. Worked directly with Dell Procurement and vendor partners to manage order fulfillment process. Monitored/escalated QA issues regarding products and shipments.• Provided root cause analysis and corrective action implementation as needed, leading to the improvement of existing processes as well as the implementation of new methodologies •Invoice reconciliation / discrepancy research, including product returns which resulted in identifying areas for improvement•Evaluated program to improve effectiveness in Austin/Nashville/Reno SLCs, which eventually led to receiving several industry awards for distribution center management

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  MagRabbit

  • United States
  • IT Services and IT Consulting
  • 1 - 100 Employee

  • Account Manager

    • Aug 1999 - Mar 2000

    Directed management and growth of company’s largest customer and supplier, Dell Computers and Ingram Micro. Supervised all aspects of customer, supplier and vendor relationships. Developed growth strategies for existing products and services. Obtained executive support and resources for program enhancements.•Processed orders for Dell Custom Factory Integration, creating a more streamlined order fulfillment model for the customer•Conducted regular face-to-face meetings with customer, supplier and vendors to determine appropriate forecasting, resulting in overall supply chain efficiencies •Created and implemented methods for evaluating program effectiveness, reducing unnecessary overall costs which led to more competitive pricing for the customer

  • Procurement Manager

    • Apr 1999 - Aug 1999

    Purchased goods and services for entire company. Evaluated cost-effective avenues for product/service procurement. Oversaw and facilitated supplier and customer relationships. •Provided creative input on customer product designs resulting in additional options for the customer’s final product

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  TeleService Resources, AMR Corporation

  • Information Specialist / Data Analyst

    • Jan 1997 - Mar 1999

    Monitored, collected, analyzed, and reported business-related statistics, including budget and call volume. Interpreted data and researched variances. Communicated results and recommendations to management.

  • Management Development Program

    • Feb 1996 - Feb 1997

    Attended quarterly training rotation focused on Human Resources, Account Management, Call Center Operations, and New-Hire Training•Designed and conducted training classes for American Airlines Cargo and Canadian Airlines•Completed Stephen Covey Leadership Training Program

  • Operations Assistant

    • Feb 1996 - Jan 1997

    Monitored and evaluated employee call activity and statistics for 6-8 call campaigns for commercial airlines. Delivered call volume reporting to campaign supervisors. Collaborated with call center Director to create process improvements and efficiencies.

  • General Sales / Ticketing Agent - Canadian Airlines

    • Jul 1995 - Feb 1996

    Provided customer service and sales solutions in Austin-based call center employing telephone support for airlines, including Canadian and American Airlines. Gained proficiency in QIKRES and Sabre reservation software applications. Managed inbound calls focused on Irregular Operations, including ticketing and flight re-accommodations.