Experience

• 

  Raisely

  • Australia
  • Software Development
  • 1 - 100 Employee

  • Lead Customer Success Specialist

    • Sep 2022 - Present

  • Senior Customer Success Specialist

    • Mar 2022 - Sep 2022

  • Customer Success Specialist

    • Nov 2020 - Mar 2022

• 

  Oxfam New Zealand

  • New Zealand
  • Non-profit Organization Management
  • 1 - 100 Employee

  • Events Officer

    • Jun 2020 - Nov 2020

    My role then developed towards higher duties which includes but not limited to, the development of our 2021 campaign and overseeing the participant experience in event weekend, which helped me move into a higher development role of Events Officer.

  • Events Assistant

    • Nov 2019 - Jun 2020

    This role has been a huge stepping stone towards my career. As the Events Assistant, I am mainly responsible for the high standard delivery of customer care by providing a unique supporter journey experience for all participants. Alongside this, I look after the basic admin for the events team including tracking daily metric data, and support our Event Manager with all marketing and fundraising needs.

• 

  The IRONMAN Group

  • Auckland, New Zealand

  • Marketing and Social Media Assistant

    • Apr 2019 - Aug 2019
    • Auckland, New Zealand

    Through my time doing a short term contract with IRONMAN NZ, I’ve gained a lot of knowledge of basic marketing strategies, skills, and software used in the industry. Working closely with the Marketing Manager and Marketing Coordinator, I worked as an assistant for their busy period taking on a few roles independently, including managing the Ambassador Program, creating social content for respective events and was introduced to Marketo (eDM deployment software) while developing my HTML skills and analytical skills.

• 

  DARKHORSE NZ

  • New Zealand

  • Social Media Marketing Intern

    • Dec 2018 - Apr 2019
    • New Zealand

    I completed this informative internship alongside Darkhorse’s Social Media Manager and the Head of Digital. Through my time there, I gained experience in community management for our clients social media, including Heineken, Moet And Chandon, Bluebell’s Bakery and Sutcliffe Jewellery just to name a few. I was introduced to Ads Manager for Facebook and OnlyPult for Instagram, where we scheduled organic and link ads for our clients. We worked up to a point where I was scheduling AND creating content for our clients individually, with minimal supervision from the Social Media Manager.

• 

  Kocha Studio

  • Sydney, Australia

  • Interaction Designer (UX/UI)

    • Aug 2018 - Oct 2018
    • Sydney, Australia

    I completed a short Internship shadowing and working on a commercial piece of work with Kocha Worapon (CEO). The project was a Branding + App Design brief for an interview platform company - completed in a ‘sprint’ format. We helped the client pull their brand and identity out and showcase it in a trendy and slick design through their easily navigated app. The client was also based in Thailand, so with myself (based in Auckland), Kocha (based in Sydney) and our client, we had three different timezones to consider.

• 

  Gym Zone Ponsonby

  • Gymnastics Comp Coach

    • Jan 2018 - May 2018

    Gymnastics Comp coach, training children of varying levels to compete later in 2018. Helping out just for term 1.

• 

  Tristar Gymnastics Club NZ

  • Recreational Gymnastics Coach / Manager

    • Jan 2010 - Dec 2016

    Coaching children from 3yrs-15yrs, varying in skill and level of leadership. From Jan 2015, managing Saturday’s classes schedule and admin was my primary role.

• 

  Air New Zealand

  • Designer for Play Space (AUT project)

    • Jul 2016 - Nov 2016

    Paid installation project based around a brand new children’s interactive play space following the theme land, sea and sky. I was the primary visual designer and co-researcher for marketing, social media and child psychology.

• 

  Mental Health Foundation of New Zealand

  • Information Resources Specialist

    • Sep 2015 - Nov 2015

    Working in storage and office, packing parcels and receiving invoices for advertising material used during Mental Health Awareness week.