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Kyle Mcdonald
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Spanish Professional working proficiency
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English Native or bilingual proficiency
- Customer Service
- Leadership
- Sales
- Spanish
- Microsoft Office
- Show all
Bio
Credentials
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Sales Strategies for an Economic Downturn
LinkedInAug, 2023- Apr, 2026 -
Learning Excel: Data Analysis
LinkedInJun, 2022- Apr, 2026 -
Mastering Common Interview Questions
LinkedInJun, 2022- Apr, 2026 -
Sales: Analytics-Driven Storytelling
LinkedInJun, 2022- Apr, 2026 -
Time Management Fundamentals with Microsoft Office
LinkedInJun, 2022- Apr, 2026 -
Video Interview Tips
LinkedInJun, 2022- Apr, 2026 -
Delivering an Authentic Elevator Pitch
LinkedInMay, 2022- Apr, 2026 -
Excel Essential Training (Office 365/Microsoft 365)
LinkedInMay, 2022- Apr, 2026 -
Gender in Negotiation
LinkedInMay, 2022- Apr, 2026 -
How to Be Both Assertive and Likable
LinkedInMay, 2022- Apr, 2026 -
How to Project Vocal Confidence
LinkedInMay, 2022- Apr, 2026 -
Making Great Sales Presentations
LinkedInMay, 2022- Apr, 2026
Experience
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Passport
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Greater Phoenix Area
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Enterprise Customer Success Manager
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Sep 2022 - Present
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Greater Phoenix Area
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International Account Executive
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May 2020 - Sep 2022
I manage and sell to US Major Account level to SMB level clients for a mix of 10 Major Account Managers, Senior Account Executives and Account Executive territories. I focus my efforts on high impact wins and coordinate my sales/implementation plan across UPS global departments, departments within customer's businesses and integrate technologies to ensure success. I also retain/grow my current business base revenue, assist companies with complex global supply chains, technology solutions and international trade compliance. I had 42.4% YOY revenue growth in 2021. I was a 2020 World of Champions Silver Award winner (top 9% of sales) and 2021 World of Champions Bronze Award winner.
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Senior Account Executive
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Jan 2019 - May 2020
Negotiated and sold complex supply chain strategies and technologies for large revenue accounts within my assigned territory ($30m+ annual book of business spend). This includes growing existing accounts and selling/onboarding new accounts. I took over an underperforming territory that was behind on all YTD metrics. However, I left the territory with 87% YOY volume growth and 74% YOY revenue growth and 325% effective to my Sold Quota goal for the year. I was a 2019 World of Champions Bronze Award winner. I did this through understanding my customer's business needs, identifying solutions to address those needs and creating implementation plans. I developed customer relationships that led to customer retention and negotiating new deals to win new large customers.
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Territory Account Executive
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Mar 2017 - Dec 2018
I developed customer relationships with both new and existing customers in my territory. Hunting, sales cycle cadence and collaborative contract negotiation were key to my success. I brought industry insight and expertise to help them achieve their business goals with various departments. I was an advocate for their business within my organization and serviced their accounts as needed. My role was focused on growing revenue for UPS and managing hundreds of customer accounts in my assigned geographical area. 2017 World of Champions Silver Award (top 9% of Sales). 2018 World of Champions Export Gold award (top 2% of Sales) with 231.7% effective to revenue business plan.
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Inside Sales Representative
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Apr 2015 - Mar 2017
Was #1 on my team for annual customer Contract Revenue Growth. I hit my annual goal of $150k in 8 months. I also had the highest sales call quality score in the building at the time (based on sales negotiation and insight metrics).
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State Farm
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Tempe, Arizona
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CRC Representative
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Sep 2013 - Oct 2015
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Tempe, Arizona
Using multiple computer programs, phone system and processes simultaneously; aid policy holders with claims, payments, updating personal information. Make and achieve goals to ensure job efficiency, team goals and overall company success.
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Executive Sales Representative - Team Leader
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Apr 2011 - Apr 2013
CBS Chem was a start up pharmaceutical chemical company in Tempe, AZ. I oversaw sales for all clients in Western region (all US west of the Mississippi River). This included but was not limited to cold calling, building book of business, cultivating trust to maintain clients and generating sales. This was both outside and inside selling with business travel. I was also the team lead to report metrics, sales figures and train the sales team. I reported directly to the company president.
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Sales Floor Associate
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2010 - 2011
Assisting students to find appropriate text books and selling related materials
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Customer Service Rep
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May 2008 - Aug 2008
In English and Spanish: Used computers and phones simultaneously, would schedule and assist prospective students registering for traffic safety class.
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Lot Attendant
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Jun 2005 - Jan 2006
Assisted customers with return of their vehicles and transportation of vehicles around dealership as well as other contracted businesses.
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Education
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2011 - 2014Arizona State University
Bachelor's Degree, BFA - Painting -
2008 - 2011
Mesa Community College
Associate's degree, General Studies
Suggested Services
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Industry Focus. “Sales and Customer Success”
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