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Kurt J. Günter profile image

Kurt J. Günter

Performance-Advisor at Callpoint AG
Intro Book
Seasoned call center professional with 20+ years of experience in project planning, team leadership, and customer service.
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Location
Wünnewil-Flamatt, Fribourg, Switzerland, CH
Languages
  • Deutsch Native or bilingual proficiency
  • Französisch Professional working proficiency
  • English Professional working proficiency
  • Spanisch Elementary proficiency
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Bio

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Kurt J. Günter is a seasoned professional with 20+ years of experience in call center management, project planning, and team leadership. He holds a Wirtepatent degree and is proficient in multiple languages, including Deutsch, Französisch, Englisch, and Spanisch. He has worked in various roles at Callpoint AG, Tempobrain AG, and Bell catering, and has experience in project management, team leadership, and customer service.

Experience

  • Callpoint AG
    • Switzerland
    • Telecommunications
    • 100 - 200 Employee
    • Performance-Advisor
      • Jan 2021 - Present

    • Callcenter-Mitarbeiter
      • Apr 2012 - Present

      Verschiedene Projekte.Angefangen mit Cablecom Projekt als Agent bis zum Expert und IDC weiterhin als IDC im SunriseprojektUnd als Senior-Agent mit erweiterter Funktion im TCS Assistance Projekt. Davon Jan 17-Jan 21 im Home Office auf Fuerteventura verbrachtDazwischen noch in kleinere Projekte miteingesetztOkt 2020: Planung WFM Standort Fribourg (Multiskill, Serafe, TCS)2021 Performance Advisor im WFM Team Callpoint

    • WFM Planung Fribourg
      • Oct 2020 - Jan 2021

      Planung Projekte Multiskill, TCS, Serafe

    • Senior Call Agent plus TCS Assistance
      • Apr 2015 - Dec 2020

      Zuzüglich zum Call-Agent Betreuung MItarbeiterDienst Planung Projekt TCS2019 Hilfe bei Aufbau BCM TCSAssistance FribourgAb Feb2017 Home Office in Fuerteventura

    • Call Agent div Projekte
      • Feb 2015 - Mar 2015

      Kleinere Projekte Unterstützt

  • Tempobrain AG
    • Switzerland
    • Human Resources Services
    • 1 - 100 Employee
    • Intraday Coordinator Sunrise
      • Aug 2014 - Feb 2015

    • Intraday Coordinator/ Expert THD
      • Oct 2013 - Jul 2014

    • THD Expert
      • Aug 2012 - Jul 2014

      Expert THD UPCCablecom projekt

    • Call Agent
      • Apr 2012 - Jul 2012

      CallAgent im THD UPCCablecom Projekt

  • Bell catering
    • YB-Stadion Wankdorf
    • Standchef
      • Apr 2006 - Oct 2012
      • YB-Stadion Wankdorf

  • Inside Internet Bar
    • Bern, Bern, Schweiz
    • Geschäftsführer
      • Jan 2002 - Aug 2005
      • Bern, Bern, Schweiz

Education

  • 1998 - 2000
    Gastro Bern
    Wirtepatent, Wirtefachschule
  • 1989 - 1993
    GGZ Bern
    Koch / Servicefachangestellter, Koch/ Kellner

Suggested Services

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Industry Focus. “Telecommunications”

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