Experience

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  Chase

  • United States
  • Financial Services
  • 700 & Above Employee

  • Quaint Analytics Associate Sr.

    • Feb 2022 - Present

    As a Quaint Analytics Associate Sr., the primary responsibility is to design Alteryx workflows to assemble large, complex datasets used to design graphic Tableau dashboards. Our Cross-departmental business partners use these reporting views worldwide to identify trends in call center productivity and therefore requires high attention to detail and accuracy. Applying advanced SQL knowledge to resolve data discrepancies between our new reporting tool and existing reports scheduled for decommission to improve efficiency and accuracyContinuing to expand dashboard design expertise through Tableau TrainingApplying commitment to personal and professional improvement by continually evaluating new programs and solutions with the ever-changing world of technologyCertifying expertise in Alteryx through continued use and successful completion of Core Certification

  • Application Strategic Business Analyst 2

    • Jul 2018 - May 2022

    As a Strategic Business Analyst 2, I was part of a team designated to identify, correct and eliminate future process errors that resulted in financial harm to the customers. These impacts could be the result internal errors within the organization or external errors from third party sources such as ATMs or vendors. I conducted system maintenance on applications that automate existing reports for our Credit Bureau Operations team. This ensured credit bureau reporting inaccuracies were detected and corrected accordingly. Actively participated in working sessions to discuss the line of business shortfalls and the impact to our customers, allowing the team to establish optimization workstreams and corresponding timelines for accurate analytic and correction strategiesCustomized SAS code to extract data from multiple data sources for data analysis and optimization opportunitiesInitiated the correction process to reimburse our customers for any financial impact, allowing for increased customer satisfactionExperimented with and learned new applications, such as Alteryx, Hadoop, and Tableau, to improve the efficiency of our line of businessHelped drive a multi-month project to enhance communications between Chase and external credit bureau agencies by leveraging Alteryx specificallyInitiated learning Control-M to automate numerous existing reports, allowing the company to reduce the number of full-time employee hours and reallocate them into more meaningful tasks

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  JP Morgan Chase

  • Columbus, Ohio Area

  • Information Technology Operations Analyst

    • May 2011 - Jul 2018
    • Columbus, Ohio Area

    As an Operations Analyst, I was part of a technical team designated to develop ad hoc reporting solutions for our customers serving in the military. The data was used to regulate business processes to follow strict guidelines set by government agencies for credit card, auto, and home lending. I ...

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  Weltman, Weinberg & Reis

  • Columbus, Ohio Area

  • Business Systems Analyst

    • Jun 2010 - May 2011
    • Columbus, Ohio Area

    Designed detailed system workflows to trace the foreclosure process from start to finish based on business requirements for multiple states. Updated business system functions on a specialized software product called Perfect Practice based on workflow designs for foreclosure analyst to complete th...

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  JPMorgan Chase

  • Attorney Strategic Development

    • Apr 2008 - Jun 2010

    Designed advanced scorecard database for Chase’s Default Servicing, preparing business requirements to calculate/score foreclosure and bankruptcy attorneys’ overall performance Division to score attorneys’ overall performance,Designed database to convert to new software product, providing intranet access to all areas within Chase, including partners in California and TexasServed as a database administrator for new scorecard database Designed new interfaces/reports allowing users to apply scorecard, by calculating percentages based on investor-specified timelines, sending monthly scorecard reports to law offices and internal managers

  • Senior Operations Analyst

    • May 2005 - Apr 2008

    Created, tested and troubleshot new databases designed to meet user needs and demands in Chase’s Servicing DivisionDemonstrated database’s potential to users through presentations, providing training on new database skills Effectively managed tasks for timely completion according to schedule Partnered with business areas to manage template changes, complete business requirements and do comprehensive analysis to determine impact to the business Designed two new databases for Assumptions Department as it transferred to Chase’s central Ohio servicing location to provide a higher quality product

  • Portfolio Analyst

    • Jan 2003 - May 2005

    Maintained control and reporting process in relation to valuation of mortgage servicing rights for various portfolios including Quest and interim servicersPrepared and activated queries using MS Access, FoxPro, and SQL Server for portfolio analysis and the preparation of monthly reportsParticipated in Six Sigma project to improve the quality of data we received from sellers and to reduce delivery time by changing method for receiving data from physical data tapes to electronic text files transferred through a secured website

  • Corporate Relations Analyst

    • Apr 1998 - Jan 2003

    Examined executive level consumer inquiries, including complaints reported to Office of the Comptroller of the Currency (OCC) and regulatory agencies, providing detailed explanations of disputed mortgage account activitiesMade key decisions to regain consumer satisfaction and retain their business with Chase