Experience

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  Rey.id

  • Jakarta, Indonesia

  • Product Manager

    • Feb 2022 - Present
    • Jakarta, Indonesia

    I’m responsible for building end-to-end manage care services, starting from chat doctor (teleconsultation) and pharmacy delivery services with some pharmacist partners. As a different approach, Rey also wants to protect the members by building preventive services and I am also responsible for Wellness Feature (Fitness Data Wearable Integration, Hydration Log, Loyalty Gamification and Tele-Nutrition/Virtual Nutrition Counseling).More Info : https://rey.id/id/

• 

  PAYFAZZ

  • Indonesia
  • Financial Services
  • 200 - 300 Employee

  • Product Manager

    • May 2021 - Jan 2022

    Building Maqmur as Islamic Lifestyle Apps with Financial Services Maqmur provides qibla, Quran Digital, prayers schedule, Jurnal Ibadah, Zakat and Kurban to help moslem people upgrade and improve their daily worship. Beside, we also provide free admin fee for transfer intra bank and support PPOB (payment point online bank) by giving aIms in every success transaction. More info : https://maqmur.com/bit.ly/appmaqmur

  • Commerce Product Operations Manager

    • Jul 2019 - May 2021

    I'm responsible for three Product Operations with my 6 best teams in a various product that consists of :1. POST. : https://post.app/2. PAYFAZZ Grosir : https://www.payfazz.com/blog/3. Canfazz : https://canfazz.com/freelancer/for operational handling between Product Managers, Customers, and Vendor/3rd Parties/others. Fast respond, clear communications and issue handling for having 100% customer satisfaction!

  • Service Excellence Manager

    • Jan 2020 - Jul 2020

    I'm responsible for three divisions with my 9 best team in order to provide Excellence Customer Services of 4 products (Neu, Safecash, POST., Fazzcard) that consists of :1. Quality Assurance/Quality Control (QAQC) 2. Knowledge Management (KM), and3. Customer Service ResearchThrough CS Research, I conduct my team to develop NPS Survey (average 2 times per year), Survey request by other division through call center and CSAT - RATER survey for Customer Service Division

  • Lead of Customer Excellence

    • May 2019 - Dec 2019

    I'm responsible for two divisions with my 5 best team to build Excellence Customer Services of PAYFAZZ products that consists of :1. Quality Assurance/Quality Control (QAQC) 2. Knowledge Management (KMThrough QA/QC, I'm making sure that all the QA/QC team could deliver the function of the quality monitoring of the Customer Services' responses to the user, escalate the specific issue, conducting survey both for the user also for customer service as the customer operations performance, arranging KPI for customer service performance until monitoring the progress, etc. Through Knowledge Management, I conduct my team to arrange the specific training as needed based on training need analysis, explore the product knowledge by conducting regular training, give extra training materials to improve customer services'skill and performance, held the evaluation every month by oral and written test, until arranging the curriculum for customer services.

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  Universitas Gadjah Mada (UGM) Pusat Kebijakan dan Manajemen Kesehatan

  • Yogyakarta Area, Yogyakarta, Indonesia

  • Researcher

    • Mar 2018 - Dec 2021
    • Yogyakarta Area, Yogyakarta, Indonesia

    Assisting studies on Public Health and Policy; Doing Evaluation Research in Collaboration with Ministry of Health, WHO and Local Governments on NCDs Case through GERMAS Implementation; arranging modules for public health office training and workshop assisted by Ministry of HealthArranging website content fulfilled with some health-related article and journal, webinar series, national and international conferences, workshop and agenda, updated health regulation and some new report published from CDC, WHO, Ministry of Health and etc. The webiste : http://kebijakankesehatanindonesia.net/Leading the first step of SSB Taxation Developement : Policy Dialogue forum between UGM, Ministry of Health, Ministry of Finance and K2P Beirut for SSB's Policy in Indonesia in February 2020.

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  Kementerian Pendidikan dan Kebudayaan (Ministry of Education and Culture Republic of Indonesia)

  • Jakarta

  • Facilitator

    • Mar 2016 - Aug 2016
    • Jakarta

    Actively contribute as Facilitator fo several programs held by Ministry of Education and Culture, such as : Rembuk Nasional Pendidikan dan Kebudayaan 2016, Active Learning Training Program using 2013 curriculum, VISIONING 2016 and closing-evaluation forum of Darmasiswa (indonesia cultural students' exchange)

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  Gerakan Indonesia Mengajar (Indonesia Teaches Movement)

  • Jatiluhur, Purwakarta

  • Tim Training Calon Pengajar Muda XI Gerakan Indonesia Mengajar

    • Oct 2015 - Dec 2015
    • Jatiluhur, Purwakarta

    prepare oriented program to establish the Pengajar Muda's leadership (e.g decision making, initiative action,resilience,), strengthen trainee on knowledge and skill on education, teaching and leadership by combination of andragogy and pedagogy approach, observed the trainee's performance and achievement, conduct assessment to support the trainee observation, documenting the results of observations about the Pengajar Muda' performance and achievement, identify problems related to the learning process or implementation of training curriculum and the achievement of the trainee and provide appropriate interventions based on the identification trainee learning problems in order to achieve training objectives

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  Gerakan Indonesia Mengajar (Indonesia Teaches Movement)

  • Kabupaten Fakfak, Papua Barat

  • Education Improvement Facilitator / Pengajar Muda

    • Apr 2014 - Jul 2015
    • Kabupaten Fakfak, Papua Barat

    serve as elementary school teacher by applying 2013 curriculum, participate in teacher working group in district area, activating education stakeholders by arranging collaboration with local community and government : Fakfak Mengajar, Fakfak Menginspirasi and Fakfak Bedah Kampus