Experience

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  Zeta-Web Nigeria Limited

  • Lagos, Nigeria

  • Head Technology Solutions - Enterprise Business - ISP Solutions - Managed Services

    • Sep 2018 - Present
    • Lagos, Nigeria

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  Zeta-Web Business Solutions Limited

  • Lagos

  • Head Of Business

    • Oct 2014 - Sep 2018
    • Lagos

    Reporting to the Managing Director, responsibilities include Management/planning/control/monitoring/reporting, financial management, relationship management with key accounts, ICT Management frameworks, Sales and recurring business • Overseeing the affairs of the Technology, Pre-sales, Sales and Technical Support teams • Responsible for sales numbers, technical direction and strategy implementation

• 

  Zeta-Web Nigeria Limited

  • Lagos

  • Head Of Operations

    • Jul 2014 - Oct 2014
    • Lagos

    -Managing across Support, Field and IT operational teams

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  Business Connexion

  • Nigeria

  • Manager Workspace Services

    • Feb 2013 - Jun 2014
    • Nigeria

    - Managing A team of Support engineers and analyst across regions- Managing the Service Desk team and infrastructure- Strategic Direction for Outsourced IT business- Service Delivery

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  iWayAfrica Nigeria Limited A member of the Telkom Group

  • Service Delivery and Solutions Manager

    • Jan 2009 - Jan 2013

    Strategic Consulting, including business plan & sales strategy developmentService Levels upkeepSolutions Architect3rd Level Escalations

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  MWEB Nigeria

  • Service Delivery Manager

    • Jan 2009 - Dec 2009

    •Specification/rollout/support of a migration form a digital telephony based call centre (Avaya/Lucent Definity) to a modern VOIP based (Asterisk/QueueMetrics) 100 seat Contact centre for Client Multichoice Nigeria•Design, management and implementation of IT Outsourcing MOU between iWayAfrica Nigeria limited and Multichoice Nigeria Limited to cover 10 branches, 10 computer rooms all in a VSAT WAN with over 250 users and nodes.• Cross selling and product development for Terrestrial broadband technologies and data links post Telkom Acquisition.•Ensuring the constant delivery of quality service to over 1000 subscribers on the Iway/HNS Internet VSAT broadband platform.

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  Iway Africa Nigeria Limited

  • Technical Operations Manager

    • Jan 2007 - Dec 2007

    Ensured quality installation/support of the Iway satellite broad band serviceEnsured quality support for back end services/Value Added Services (email hosting/provision, domain hosting/provision, website hosting), Increased active subscriber base from 200 to over 300, Migration of subscribers from, the IS10 satellite to NSS7 satelliteManagement of Infrastructure integration between Iway Africa Nigeria and MWEB Nigeria in acquisition process (email, domain, ERP)

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  MultiChoice

  • IT Service Supervisor

    • 2005 - 2007

    As IT services Supervisor Multichoice Nigeria, stand in for the IT manager for a period of 8 months supervising 4 support engineers and reporting to the Managing DirectorManagement of all Multichoice Nigeria IT infrastructure Nationwide including call centers, Data center, VSAT links, servers, desktops, Business/contact applications, LAN/WAN, switches, routers, UPS and Generators (7 branches)Involved in start up of Multichoice Africa Service Improver/SOX compliance processesSpecification, ordering and rollout of IT infrastructure in new Multichoice Nigeria Ikeja, Ibadan branches and expansions in VI branch Involved in the integration of Multichoice Nigeria into the Multichoice Africa Service desk systemMigration of all of MWEB Nigeria’s LAN/WAN from old to new IP scheme/Internet providerBudgeting

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  MWEB Nigeria

  • Network Admintrator

    • Jun 2002 - Jun 2005

    As Network Administrator, and subsequently Senior Network & Security Administrator and IT Service supervisor MWEB Nigeria, supported 5 Cisco routers and 4 access serversAssisted in setting up the Lagos POP for one way satellite internet productTraining and mentoring of technical support administratorsSet up of the Lagos VLAN infrastructure, set up of additional pure dial and PayAsYouGo dialup internet service Initiating and project management of subsequent POP expansions in Abuja and Port HarcourtLiaising with both external and internal support groups ensuring the meeting of SLA targetsDesign of Corporate solutions for Mweb’s clients e.g VPN’s, WiFi networks e.t.cInitiation and implementing of IT Operational Policies, Standards, Procedures and Guidelines, computer room policies, Information Security policies and IT service management practices (ITIL) in the company which led to monitoring, increased availability, reduced MTTR and more security of Mweb’s ICT infrastructureMigration of all of MWEB Nigeria’s LAN/WAN from old to new IP scheme/Internet provider.Initiated and implemented network, PC and software audit which led to a migration from a single 3com based broadcast domain to a switched hierarchical Cisco Network (Campus LAN), a migration from a hybrid Dell/clone windows 98/NT desktop and server environment to a standard Dell optiplex/Power Edge windows xp/2003 desktop and server environmentDesigned, and Supervised the construction (and relocation to) of a modern datacenter which was judged to be the best in the Multichoice Africa regionsStart up of the IT user support service desk.

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  Computer Warehouse Group

  • Network Engineer - DCC Satellites and Networks

    • 2001 - 2002

    As Site Engineer for the Network support contract between DCC and Guinness Nigeria, supported two standard data centers, supported 50 Cisco catalyst switches with over 450 users in a Campus LAN setupInitiated inventory and centralized access and management of the switches leading to proactive incident management and uptime levels conducive for the businessSupervised second level LAN helpdesk team.