IT Operations and Security Manager

• Nov 2020 - Present

Infrastructure Operations Support Manager

• Sep 2018 - Present

Accountable for TABCORP Infrastructure Operations - Core Technologies (South), Wagering, Gaming - KENO and TGS.

Infrastructure Operations Support Manager

• Aug 2018 - Nov 2020

Infrastructure Operations Manager

• Apr 2017 - Sep 2018

Infrastructure Operations Lead

• Aug 2015 - Apr 2017

Deliver Infrastructure services to corporate and other business divisions in co-operation with Tabcorp’s IT Service Providers in line with normal operations (BAU).Development and implementation of the Operational Support Model for Infrastructure Operations.IT Service Management for Managed Services contracts.Responsile for all infrastructure software and hardware procurement and licencing for TABCORP.Key Stakeholder for transition of project solutions into BAU.Wins:OPEX savings of over 0.5 Million in FY18 as a result of decommissioning aged infrastructure and services across multiple data centres with strategy to build in AWS first.Acquired funding of 500K for FY17 to remediate End of Life Infrastructure and Operating Systems (eg-Windows 2003, Red Hat 4.0, etc). Managed to replatform over 400 servers to current supported versions.Completed roll-out of our Enterprise Backup solution (Netbackup) across satellite offices integrating with the current backup infrastructure to ensure business continuity.Carried out SAN refresh project for SKY Racing to migrate data from End of Support HP EVA SAN to Pure Storage.Leads a team of 4 Infrastructure Engineers to deliver new technology solutions and support to TABCORP.Responsible for maintaining 24/7 infrastructure support for TGS (TABCORP Gaming Solutions),over 200 venues supported by my team of 3 utilising VMWare technologies and Microsoft suite of products.Responsible for operation support of corporate servers in TABCORP Public Cloud (AWS).Operations Lead on major infrastructure projects: * Data Centre Relocation* EOL (End of Life) Hardware and Software Remediation* Replatform Legacy Applications

Infrastructure Operations Analyst

• Aug 2011 - Jul 2015

Deliver Infrastructure services to corporate and other business divisions in co-operation with Tabcorp’s IT Service Providers in line with normal operations (BAU).Development and implementation of the Operational Support Model for Infrastructure Operations.IT Service Management for Managed Services contracts.Integration of services into existing customer ITSM processesResponsible for overall system and infrastructure availability and develop aresilient infrastructure to reduce failures.Driving Service Level Management for SLA complianceManaged to re-mediate over 500 “end of life” hardware/software server infrastructure with Capex (Capital Expenditure) funding approved.Ability to conceptualise, launch and deliver multiple, competing technology solutions on time and within budgetDesigning and executing end-to-end server patching process model for complex government regulated environments.Infrastructure expertise in data centre relocation resulting in financial savings for the business due to timely delivery.Process and Procedure writing for implementing operation tasks as per ITIL framework best practices.Data Centre Management - Specialist in datacentre relocation and consolidation.Actively managed transition of hardware maintenance to a new vendor.Direct involvement in incidents or problems (irrespective of priority) that causeservice impact and acts as escalation point for incidents not being resolved in atimely manner

IT Administrator/Manager (Melbourne)

• 2008 - 2011

Administered Microsoft Windows Servers (Active Directory), Microsoft Workstations, and network security devices for 100 users. Lowered spam by 75% by using Symantec Message Labs E-mail and Web Filtering. Setup and Administered Juniper VPN Infrastructure to allow offsite user’s login remotely to their Computers, Network Shares and conduct web meetings saving significantly in office leases. Administered Microsoft Windows Servers (Active Directory), Microsoft Workstations, and network security devices for 100 users. Lowered spam by 75% by using Symantec Message Labs E-mail and Web Filtering. Setup and Administered Juniper VPN Infrastructure to allow offsite user’s login remotely to their Computers, Network Shares and conduct web meetings saving significantly in office leases.

System Administrator

• Jun 2007 - Jun 2008

• Citrix administration, troubleshooting and application deployment. • Performing, monitoring and scheduling backups. • Applying operating system updates, and configuration changes either on using Ghost or other imaging methods. • Installing and using new hardware and software as required. • Maintenance of phone infrastructure: PABX, voicemail, VOIP, telephone sets , modems and fax machines. • Network configuration of printers and other peripherals. • Citrix administration, troubleshooting and application deployment. • Performing, monitoring and scheduling backups. • Applying operating system updates, and configuration changes either on using Ghost or other imaging methods. • Installing and using new hardware and software as required. • Maintenance of phone infrastructure: PABX, voicemail, VOIP, telephone sets , modems and fax machines. • Network configuration of printers and other peripherals.