Experience

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  ZINFI Technologies

  • United States
  • Software Development
  • 200 - 300 Employee

  • Director of Professional Services

    • Apr 2008 - Present

    • Understand customer needs (external and internal) and adding features to the core product using CLIC (Customer Linked Innovation and Customization) method• Maintaining product roadmap timeline, with necessary documentation and leading the software, web and SQA team to build the product• Hands-on marketing knowledge on focused email marketing, event marketing, content sharing, co-branded collateral expertise allows for an integrated approach to successful campaign design and execution. Experienced with the creative process, collaborative leadership to bring desired results on complex niche and mainstream product campaigns

  • Sr. Manager of Professional Services

    • Nov 2007 - Mar 2008

    Core Competencies• Email Marketing & Database Growth • Direct Mail & Event Marketing • Online & Print Advertising• CRM Reporting & Sales Tools • Social Marketing • Content Sharing• Project Management • Talent Selection • Customer RelationshipAchievements• Joined ZINFI in November 2007 as Sr. Manager – Products & Services and was promoted as a Member of the Board of Directors in April 2008• Grew the company from a 7 people organization to 80+ people in India• Instrumental in understanding requirements for Hewlett-Packard (Singapore) MDF (Market Development Fund) Automation work scope, build, train up Project Managers and deploy the same, single-handedly• Instrumental in retaining key resourcesGrowing the India team• Instrumental in helping the HR team to strategize with hiring IT, Software, Web and SQA teams• Instrumental in growing individual resources to align their potential• Management decisions in everyday functioning of the India entity/facility• Has only 6% attrition rate with $5M run rate at presentCustomer handling• Handled US and Singapore customerso Blue Coat – Was instrumental in understanding the work scope for their webinar module with chat facilityo NetIQ – Built their customized MDF module and document repository moduleo HP – Grew the account to $1M per quarter with customized MDF automation moduleo Churchill Club – Working on building their customized community portal• Have the ability to make the customers ‘comfortable’ by delivering the right requirements on promised timelines and suggesting the best option• Excellent in client communication

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  The Times of India

  • Kolkata Area, India

  • Manager, Graphic Design - Calcutta Times

    • Apr 2007 - Oct 2007
    • Kolkata Area, India

    Responsible in leading the design team and coordinating with the editorial and advertisement team for planning and timely release of daily magazine - Calcutta TimesResponsible for checking of advertisement against booking before release of the final artwork to the printing pressAchievement: Helped in automating in a few processes, i.e. uploading the final content, images and captions for the online edition

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  ZINFI Software Systems Pvt. Ltd.

  • Kolkata Area, India

  • Manager of Creative Services

    • Dec 2004 - Mar 2007
    • Kolkata Area, India

    Conceptualised, lead and design the development of high quality creative work, both graphic (including web and print media) and content development. Was responsible in conceptualising and creating identity packages for clients.Was responsible for guiding and managing the web team and content team, pro-actively and pre-emptively.Participated in new business development by helping to draft solid creative briefs and responsible for making projections for the organisation. Adept in liaising with clients regarding project handling.Excellent in team management and planning.

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  The Statesman

  • Kolkata Area, India

  • Assistant to Art Director

    • Jan 1998 - Dec 2004
    • Kolkata Area, India

    Responsible for the management of all creative aspects, workflow prioritising, maintaining/negotiating schedules as well as maintaining adherence to company standards of creative quality and cost efficiency and providing guidance and assistance to the junior artists.Coordinating with marketing, editorial departments and publisher on graphic design and preparing the artwork involving colour correction and retouches.