Experience

• 

  TUBEX Aluminium Tubes

  • Austria
  • Packaging and Containers Manufacturing
  • 1 - 100 Employee

  • HR Business Partner

    • Apr 2021 - Present

    Develop education system across the companyEnhance corporate cultureStrengthen Employer BrandRecruitmentHR Processes standardization and implementation

  • Customer Service Team Lead

    • Apr 2020 - Apr 2021

    - Provide high quality service to the customers (Order to Cash)- Manage a team of CS specialists (3 people)- Claims handling- Sales growth and negotiations in terms of price, volumes, contract terms with non-KAM customers- Being responsible for sales plan execution, escalating issues in a timely manner- Customer contract management (for non-KAM clients)- Ensure collection activities (timely payments, credit limits, decrease overdue, etc.)- Work in strong cooperation with KAMs, Finance, Production, Quality- Lead and participate in cross-functional projects related to business process improvement- Identify system and workflow improvements to enhance the team's efficiency- Control master data in ERP (in full and correct) by CS for the business evaluation and reports: order entry, deliveries, stock and etc

• 

  Cargill

  • Ефремов

  • Customer Service Team Lead

    • Apr 2019 - Feb 2020
    • Ефремов

    Manage a team of customer service specialists, invoicing specialists and collection specialists;Optimization of processes;KPI Monitoring;Working in cooperation with Sales Department and Factory

• 

  Nestle S.A.

  • Customer Service Team Lead (Modern Trades)

    • Feb 2014 - Apr 2019

    People management (11-14 subordinates) with a focus on coaching & development planning;Customer satisfaction level monitoring;Claims handling;Process optimization;Implementation of Lean practices: Goal Alignment (Operational Master Plan, KPIs, Standards, Operational Meetings, Focus Improvement Initiatives); Leadership Practices (People Development, Rewards, Inspiration, Coaching, etc.);KPIs monitoring

  • Customer Service Team Lead (Distributors)

    • Aug 2013 - Feb 2014

    Optimize the Order-to-Cash cycleManage a team of customer service specialists (8 people)KPI monitoring;Goal alignment, Problem Solving initiatives leader in CS

  • DO Junior Specialist (co-packing)

    • Oct 2012 - Aug 2013

    - Managing co-packing activities on the Supply Chain side (collaborating with Purchasing, Marketing, Co-packing Partners, Warehouses);- Document handling;- KPI monitoring;- Data controlling;- Goal Alignment Pillar Leader (a part of Continuous Improvement practices)

  • Customer Service Specialist

    • May 2011 - Oct 2012

    - Order processing in SAP;- Proactive communication with the customers in terms of order fulfillment, delivery times, prices, etc.;- Issuing shipment documents- SAP Superuser back-up;

• 

  Boarding school №84 with advanced study of English

  • Russia, Samara

  • English language teacher

    • Sep 2010 - May 2011
    • Russia, Samara

    • Teaching English to children (5 and 8 forms);• Reporting.

• 

  Denis’ School (Languages Courses for Adults)

  • Russia, Samara

  • Teacher of English

    • Apr 2009 - Jan 2011
    • Russia, Samara

    • Teaching English to adults in groups and individually;• Reporting.

• 

  Speaking Planet

  • Russia, Samara

  • English language teacher, Methodologist, translator, interpreter.

    • Aug 2008 - Aug 2010
    • Russia, Samara

    • Teaching English to adults in groups and individually.• Group organization assistance; meeting with clients, giving a trial lesson, language level testing.• Recruiting, controlling the functioning of the teaching staff to ensure good quality of teaching.• Organizing and conducting seminars for the staff, new comers training.• Document handling and reporting.• Introducing innovative methods in teaching adults.• Translating texts, presentations;• Interpreting

• 

  Samara State Academy of Culture and Art

  • Russia, Samara

  • English language teacher

    • Jan 2009 - Mar 2010
    • Russia, Samara

    • Teaching English to students;• Reporting.