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Ksenia Ustimova is a seasoned professional with 6+ years of experience in customer service, marketing, and leasing management. She holds a Bachelor's degree in Human Resource Management and Professional Communication Interpreter from South Ural State University (SUSU).

Experience

    • Finland
    • Construction
    • 700 & Above Employee
    • Leasing Manager
      • Mar 2022 - Present

    • Key Account Manager
      • Aug 2017 - Present

      Responsibilities:- Tenants management: approvement of premise’s design project, internal and external tenant’s signs.- Final tenants check prior opening (signing act of acceptance, primary documentation).- Update of long term and short term tenants lease plan.- Leasing out premises according to mall clustering strategy.- Organization of seasonal markets and events.- Active advertisement sales to both external and internal clients.- Payments follow up and debt control.- Budgeting, forecasting and following up of allocated income and costs budget parts.- Duty manager tasks: responsible for uninterrupted work of the Mall, including emergency management.

    • Marketing Manager
      • Aug 2019 - Jan 2022

  • IKEA Centres Russia
    • Ekaterinburg, Russian Federation
    • Specialty Leasing Manager
      • Nov 2012 - Dec 2016
      • Ekaterinburg, Russian Federation

      Responsibilities:- Permanent search and detecting new unique categories of goods/services in specialty leasing to the shopping center.- Creation of seasonal markets as a new type of income generator.- Managing documents flow (Preparing the offer, Checking out a design of the Stalls, Agreements, T&A act).- Monitoring financial/commercial status of tenants, minimizing financial risks within the category.- Develop Specialty Leasing strategies, Yearly Lease Plan, Budget responsible.- Duty manager responsibilities: coordination of different services in emergencies, quality control of security, collect primary documents and photos for an insurance company.

  • METRO Cash & Carry Russia
    • Ekaterinburg, Russian Federation
    • Customer Service Manager
      • Nov 2009 - Nov 2012
      • Ekaterinburg, Russian Federation

      Responsibilities:- Development of new business direction – cooperation with Factories and Companies in Ekaterinburg and Ural region area.- Active sales.- Creating a customer's database. Identification of customers needs and create suitable offers.- Monitoring of debts and payments.

    • Customer Service Manager
      • Nov 2010 - Dec 2011

      Responsibilities:- Implementation of the Company's strategy in customer service (active search of clients, cooperation with already existing customers).- Meetings and negotiations with customers. - Collecting and analyzing sales data of key customers, needs and creating a short- and long-term proposal.- Monitoring market and competitors.

    • Customer Service Manager
      • Nov 2009 - Nov 2010

      Responsibilities:- Implementation of the Company's strategy in customer service (active search of clients, cooperation with already existing customers).- Meetings and negotiations with customers. - Collecting and analyzing sales data of key customers, needs and creating a short- and long-term proposal.- Monitoring market and competitors.- Participation in the project "Re-acquisition" (active search of potential tenants): Distribution of the territory in the area of responsibility.- Staff control (7 pers), documents management according to the requirements.- Provide daily and weekly reports, meeting, and cooperation with new clients.

  • Abak-Press (Publishing House)
    • Ekaterinburg, Russian Federation
    • Sales Manager
      • Dec 2008 - Sep 2009
      • Ekaterinburg, Russian Federation

      Responsibilities:- Advertise prospect selling, Searching for key clients on the market, New clients base creation, Clients’ consultation on advertising forms, Negotiations about advertising model with advertiser and designer, Transaction maintenance (contract preparation, invoicing, Control of payments, Debt management statements), The report on the done work.

Education

  • 2002 - 2007
    South Ural State University (SUSU)
    Bachelor's degree, Human resource management (HRM)
  • 2002 - 2006
    South Ural State University (SUSU)
    Bachelor's degree, Professional communication interpreter

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Industry Focus. “Construction”

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