Experience

• 

  Universal Works

  • United Kingdom
  • Apparel & Fashion
  • 1 - 100 Employee

  • Distribution Manager

    • Sep 2023 - Present

  • Distribution Coordinator

    • Jun 2021 - Sep 2023

    • International outbound process management (including stock management, order allocation and delivery according to specified seasonal delivery windows, etc.) using Zedonk and WMS• Daily liaison with the third-party warehouse• Communication and collaboration with other departments • Building positive relationships with internal and external stakeholders• Creating shipping documentation, reports, manuals, training guides and plans to improve, and automate departments’ work

• 

  Abacus Lighting Limited

  • Senior Export Sales Coordinator

    • Mar 2021 - Jun 2021

    • Department restructuration and automation • Creation of shipping documentation (including Certificate of Origin, and Letter of Credit)• Liaison with other departments, overseas customers, and distributors• Creation of sales quotation in line with the customer requirements and recording on the CRM system• Sales orders creation in SAP

• 

  MONDOTTICA

  • United Kingdom
  • Retail Apparel and Fashion
  • 100 - 200 Employee

  • Export Team Leader

    • May 2018 - Feb 2021

    • Management of a team of five• Improvement projects towards increased process effectiveness, simplification and automation• Identification of problem areas both within the team and the wider business, solution designand implementation• Management of performance reports and development plans for the team and individuals• Overseeing clear team communication both internally and externally• Team support, motivation and assistance, including time and stress management

  • Export CS Administrator / Account Handler

    • Oct 2016 - May 2018

    • Managing over 60 international accounts spread across Europe, Middle East, Asia, Africa and South America.• Imputing orders into SAGE. Amending, releasing, dispatching and invoicing orders.• Creating correct Export Documentation for specific countries accordingly to the country customs regulations and TATE (commercial invoice, Certificate of Origin, EUR1, etc.).• Proficient use of Microsoft Excel on a daily basis while creating commissions reports, packing lists, backorder reports, stock lists, daily sales reports, etc.• Communicating with international customers, sales teams and other departments through phone and emails.• Negotiation with freight couriers/forwarders to ensure best shipping methods and prices are met. • Participation in trade shows in Milan (MIDO) and Paris (SILMO) in order to meet with customers face to face, maximize the sales, help with the orders and add a personal touch t a company contact. • Investigating and solving every issue, query and problem from the customer and within the department. • Being an active member of Everybody Sells, Benchmarking and Focus Group meetings. A position of Customer Service Administrator is not only limited to the above duties. The role is about creating a unique connection with the customer. Every customer is different and I treat every single one of them as individuals. I get to know them and connect with them in order to improve our service and sales and maximize the customer satisfaction.

• 

  TTS Group Ltd

  • United Kingdom
  • Primary and Secondary Education
  • 100 - 200 Employee

  • UKIS Distribution Centre Administrator

    • May 2015 - Oct 2016

    • Producing documentation to comply with destination regulations• Communicating with relevant freight forwarder to organise collection of export dispatches and obtaining proof of shipment/filing• Resolving customer enquiries regarding delivery• Running reports for KPI's• Despatch of goods• Ad hoc duties

  • Despatch Op.

    • Jun 2014 - Apr 2015

• 

  Kujawskie Centrum Kultury (kck.inowroclaw.pl)

  • Kuyavian-Pomeranian District, Inowroclaw County, Poland

  • Exposition Curator/Guide

    • Oct 2011 - Jun 2014
    • Kuyavian-Pomeranian District, Inowroclaw County, Poland

    • Informing, educating and inspiring the public of a cultural center• Acting as a liaison between client and the company• Constructing innovative and creative exhibitions that appeal to a wide cross-section of the general public• Managing website and developing promotion materials: folders, posters• Informing visitors about ongoing and upcoming exhibitions and guiding them throughout the venue• Answering phone inquiries and providing information about our organisation• Taking care of exhibition area (securing artifacts, providing safety for the tourists)

• 

  D. Dominiczak-Głowacka Archaeological Services

  • Kuyavian-Pomeranian Voivodeship

  • Assistant Archaeologist / Archaeologist

    • Aug 2008 - Jan 2014
    • Kuyavian-Pomeranian Voivodeship

    • Written, drawn and photo graphical site documentation• Site supervision

• 

  The Leon Wyczolkowski District Museum in Bydgoszcz

  • Bydgoszcz, Kuyavian-Pomeranian District, Poland

  • Exposition Curator/Guide

    • Jun 2011 - Oct 2011
    • Bydgoszcz, Kuyavian-Pomeranian District, Poland