Experience

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  SigniaGlobe Financial Group Inc.

  • Barbados

  • Foreign Exchange Officer

    • 2018 - Present
    • Barbados

    • Investigates and resolves 99% of customer grievances. • Compiles and distributes 2 daily reports for the Central Bank of Barbados.• Ensures compliance with all regulatory legislation and requirements.• Conducts extensive research and provides insight to management on findings. • Developed the art of stakeholder negotiation.

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  Gildan

  • Barbados

  • Account Representative - American Apparel

    • Feb 2017 - Aug 2018
    • Barbados

    • Contributed to approximately 5% increased revenue in 18 months. • Managed and updated a database of 400+ clients. • Utilized strategic planning and negotiation techniques to exceed targets.• Contributed to customer retention by engaging customers professionally, managing relationships and providing exceptional service.• Drafted and distributed 3 reports to management weekly.

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  Globe Finance

  • Client Relationship Officer – Foreign Exchange

    • 2016 - 2017

    • Coached, trained and mentored employees who met 100% of their targets. • Collaboratively developed strategies that resulted in an approximate 15% increase in client satisfaction. • Managed client accounts with a focus on building relationships, which led to client retention.

• 

  Signia Financial Group Inc

  • Barbados

  • Foreign Exchange Officer | Commercial and Investment Assistant – Foreign Exchange | Internal Control

    • Mar 2010 - Sep 2016
    • Barbados

    • Provided full-cycle administrative support, including preparing reports, memos and letters• Utilized strategic planning and negotiation techniques to exceed targets.• Conducts extensive research and provides insight to management on findings.• Held responsibility for handling and processing 100+ cheque requests, 75+ foreign exchange transfers and 100+ Surepay payments. • Managed and monitored 500+ client accounts.