Experience

• 

  Bambu B2B Robo Advisor

  • Singapore

  • Business Analyst & Head of Information Security

    • Oct 2018 - Dec 2023
    • Singapore

    Role: Head of Information Security:• Spearheaded and successfully achieved SOC 2 Implementation for the organization.• Actively Developed IT security policies for the organization from scratch in line with Industry standards.• Driven and conducted IT Security awareness and training for 70+ employees on an annual basis.• Conducted Business Continuity and Disaster Recovery exercises for Active Projects successfully each year.• Managed all IT Security incidents to identify root cause and impact for effective containment, mitigation, and future improvements.• Define security configuration standards for platforms and technologies.• Conduct security review of existing systems to ensure alignment with defined policies.• Educated and Engaged Project teams throughout the SDLC to identify and prioritize implementation of applicable security controls andprovided guidance the implementations.•. Created, enhanced, and maintained the Information Security risk assessment methodology.• Provided Detailed reporting on IT security initiatives, and incidents to Senior management.• Conducted Outsourcing Assessments and Reviews on all Third-party Applications and Services.• Actively conducted Access Reviews on All Applications on a Half-yearly Basis.• Recommended and developed appropriate risk treatment and mitigation options to address security risks identified during risk assessments and risk management.Role: Business Analyst- Conducting stakeholder interviews and workshops to gather requirements and insights- Creating detailed requirement documents, including user stories, use cases, and FSDs- Collaborated development teams to ensure requirements are understood and implemented.- Facilitating meetings and discussions to clarify requirements and resolve conflicts.- Monitoring and reporting project progress, issues, and risks to stakeholders- Provided support during user acceptance testing and assisted in issue resolution- Managed Product/Project Backlog

• 

  DBS Bank

  • Singapore

  • Application Support Analyst

    • Sep 2016 - Sep 2018
    • Singapore

    • Tracked incidents and generated incident reports for review.• Provided in-depth analysis and resolution of incident tickets by collaborating with various stakeholders.• Involved with L2 analysis of suspected cybercrime or fraud incidents reported by CSO for Digibank.• Conducted Daily Application and Batch Healthchecks and involved in recovery in cases of failure.• Prepared and maintained weekly and monthly Application Availability metrics.• Proactively monitored Application Health and Analysed application logs on alerts received by monitoring systems and performed system recovery, as required.• Provided on call support during off hours and over the weekends for application issues and Technical Verifications post Change Implementations.• Actively involved in Incident Management calls and Change Management calls during Application Incidents and for Application fixes on Production Systems.

• 

  Citibank

  • Process Optimization Intern

    • May 2015 - Jul 2015

    - Conduct research on the processes involved in delivering servers - Interview and worked with team leads to analyse the processes involved in end-to-end infrastructure delivery. - Analyse and Identify processes that could be automated or outsourced.- Generate Reports based on Analysis.- Conduct research on Cloud Usage in Citibank’s internal environment.

• 

  Charizma LLP

  • Co-founder, Operations Officer

    • Dec 2013 - Apr 2015

    - Conduct market research to analyse market demand - Manage finances by preparing Profit/loss statements and Balance sheets - Logistic management to ensure the smooth flow of workshops.- Formulated operational plans.