Experience

• 

  Sompo Insurance (Thailand) Public Company Limited

  • Bangkok Metropolitan Area, Thailand

  • Marine Claim officer

    • Feb 2015 - Present
    • Bangkok Metropolitan Area, Thailand

    • Investigate marine cargo claim in term of Inland transit, Import and Export, Reinsurers and Coinsurers• In field survey to investigate cloudy claim or the hard claim • Assign and working with Surveyors for the big loss claim

• 

  AIA

  • Bangkok, Bangkok City, Thailand

  • Corporate Solution - Supervisor

    • Feb 2020 - Dec 2020
    • Bangkok, Bangkok City, Thailand

    • Provide product and service information to customers and to agents and business partners as appropriate • Identify upselling opportunities to maintain and increase income streams from customer relationship.• Recommend sales package to support customer needs.• Resolve customer claims and complaints.• Develop initiatives to proactively inform and educate customers.• Coordinate customer survey with marketing team and develop improvement plans in response to customer survey.

• 

  Market Pulse

  • Bangkok Metropolitan Area, Thailand

  • Data Analyst and Customer Service Supervisor

    • Jun 2009 - Nov 2015
    • Bangkok Metropolitan Area, Thailand

    • Responsible in Customer Care of gas stations in 6 countries (Thailand, Singapore, Malaysia, Hong Kong, Philippines and Cambodia)• Collecting complaint / recommendation from customers for evaluation into valued information• Recruit fieldwork surveyors to proceed survey operation• Work closely with fieldworks for the quality data collection• Data analytic data to ensure that the QA process is complied with company standard• Processing data to ensure that the results are met clients requirement• Submit all qualified data into Data Entry website• Summary QA work by the end of month or after project