Experience

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  Hunter Douglas Architectural Us

  • Installation Service Specialist

• 

  Hunter Douglas Architectural US

  • Canada
  • Wholesale Building Materials
  • 1 - 100 Employee

  • Installation Service Specialist

    • Sep 2023 - Present

    Installations Specialist

  • Customer Service Representative

    • Jun 2022 - Oct 2023

• 

  RLW Logistics LLC

  • Temple, Texas, United States

  • Manager

    • Dec 2018 - Jun 2022
    • Temple, Texas, United States

• 

  Simply Apps, LLC

  • Temple, TX

  • Owner

    • May 2017 - Jun 2022
    • Temple, TX

• 

  Hunter Douglas, Inc.

  • West Sacramento

  • HDIS Team Lead

    • Jun 2014 - May 2017
    • West Sacramento

    Responsible for improving the performance of the team, allocating specific tasks to individuals and monitoring and supporting their performance. Developed and implemented JI's and provided ongoing training and support for established procedures and making changes as necessary. Successfully eliminated various redundancies within the workflow management to reduce the superfluity of cases within salesforce. Established QA coding for installer errors and assisted with establishing more comprehensive phone QA and call coding procedures. Created various reporting to identify and monitor trends for various aspects of the customer support process to better meet the needs of the dealer. Provided system requirements, design layout, UAT testing and post launch support for Field Expert development.

• 

  Hunter Douglas North America

  • United States
  • Manufacturing
  • 700 & Above Employee

  • Contracts Team Co-Lead

    • 2012 - Feb 2014

    Assisted dealers with commercial jobs and custom architectural products. Provided technical and product support for dealers placing large commercial jobs and special motorized applications. Established and implemented JI's for contracts team and provided ongoing training to support established procedures. Coordinated residential roller shade and contract roller crossover lists within fabrication sampling for contract customer service to better serve our dealers with limited knowledge of contract products.

  • Shutter Order Entry

    • 2010 - 2012

    Helped to establish shutter order entry team. Maintained a high input of shutter orders while staying below QA guidelines for order entry errors. Helped to establish best proofing practices and worked with IT to establish an auto hold on shutter orders to reduce order entry errors prior to proofing. Tackled PO process for fabrication, helped to establish distribution desk and create a more efficient procedure for PO distribution.

  • Shutter Customer Service

    • 2004 - 2010

    Provided product support to dealers ordering custom shutter applications by working with product engineers to offer specialty applications to fabrication dealers not otherwise provided in our standard shutter product line. Created and maintained technical drawings for various shutter applications. Assisted IT by providing shutter specifics to enhance our order entry configuration and QA coding in ECC.

  • Production Assembler / Shutters

    • 2002 - 2004

    Assembled vinyl and Heritance shutters. Responsible for operation of stile, rail and frame machines. I was able to maintain a consistently high output while maintaining quality standards. Knowledgeable with PPE and safety requirements for manufacturing machinery. Experienced with troubleshooting and repairs. Performed inspections on shutters to ensure quality. Good understanding of production flow and department output in all aspects.