Experience

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  Engage Squared

  • Brisbane, Queensland, Australia

  • Senior Microsoft 365 Consultant

    • Feb 2023 - Present
    • Brisbane, Queensland, Australia

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  Step Two Designs

  • Senior Digital Workplace Consultant

    • Feb 2021 - Feb 2023

    • Working with diverse clients from local, state and federal government agencies, for purpose and for-profit sectors covering education, health care, financial services, energy, construction and retail industries• Guiding and advising executive and senior leaders, communication and technology teams in product managing their digital workplace, intranet and digital communication channels• Facilitating and developing best practice and contemporary product visions, goals and guiding principles• Conducting user research to understand needs and pain points, develop and present insights to support clients to develop more efficient and integrated digital workplace and intranet solutions• Writing and presenting strategies and roadmaps/project plans informed by the research and insights, as well as considering organisational culture, maturity and change readiness• Developing user journeys and personas to support and communicate the priorities of the roadmap/project plan• Assisting clients to create and embed strategic and operational digital workplace governance • Creating, testing and refining prototypes of product enhancements to meet client needs• Delivering end-to-end design reports detailing the intranet experience for organisations including recommendations on use of navigation, search and page templates• Assisting client teams to build new intranets and launch these to the business. This includes project management, communication and change management, stakeholder management and vendor management• Facilitating workshops across all levels of client organisation employees to elicit engagement, contribution, ownership and feedback into the intranet as a product• Assisting clients to redevelop intranets as a product through mergers/acquisitions• Mentoring and coaching clients to deliver best practice and contemporary digital workplace and intranet solutions• Delivering presentations on recommended solutions to C-suite and senior management

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  Suncorp Group

  • Brisbane, Australia

  • Internal Channels Manager

    • Jan 2018 - Feb 2021
    • Brisbane, Australia

    • Leader of Channels team responsible for driving an integrated approach toward digital workplace channels and lifting employee capability• Introduced the concept of a digital workplace and mature intranet to our editor community and communications colleagues, reinforced with a governance body including executive members from several key areas of the business. • Founder and chair of Digital Workplace Steering Committee and Digital Workplace Working Group• Successful advocate for digital workplace funding and resourcing from both internal and external sources• Delivered Suncorp’s first modern SharePoint Online site - the Newsroom. This involved a funding pitch to Microsoft, hosting co-design workshops, creating governance, working with a vendor to use Power Automate, build, testing, training and launch.• Created a channels strategy which has seen the team focus on implementing strategic and operational governance (intranet, digital billboards, desktop wallpaper, video and chatbots), create a connected and capable Intranet community, deliver a comprehensive training and support strategy for around 600 intranet editors.• Developed a Yammer strategy to increase understanding and use of channel – particularly focused on leaders and engagement• Creation of 6-month roadmaps to enable broader Corporate Affairs strategy and in turn, support organisation’s strategy• Development of COVID-19 chatbot including content, analytics and constant refinement• User research including workplace observation, stakeholder interviews and creation of personas• Design activities and testing using both face to face and online tools including card sorting, tree testing and first click testing• Comprehensive stakeholder engagement, communications and launch plan over a three-year period to ensure success of new intranet (launched November 2020)• Delivered analytics on both intranet and email platforms- Recognised with a Silver Award in the Intranet and Digital Workplace Awards 2020

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  Energy Queensland

  • Brisbane, Australia

  • Intranet and Internal Communications Consultant

    • Apr 2016 - Jan 2018
    • Brisbane, Australia

    Energex business lead on major merger of intranets and collaboration spaces including content creation strategy, user-centred navigation, governance and editor training. This has included taking lead on user research and design including card-sorting, stakeholder interviews, workplace observation and tree testing. Managing three intranet environments with over 600 editors. Introducing the shift to a technical self-support model.Lead on production of employee personas to assist digital and internal communication strategy.Created governance on digital channels including blogs, quick polls and live, interactive event polling.Member of the Energy Queensland Digital Workplace 2020 reference groupDevelopment of Energy Queensland intranet vision and strategyDelivering SharePoint 2010 training for intranet publishing and collaborationAdvising team on best use of Yammer and enterprise social networks. Introducing digital channels to create value where relevant (e.g. live polling to leadership events).

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  Queensland Urban Utilities

  • Brisbane

  • Intranet and Internal Digital Communications Specialist

    • Apr 2014 - Aug 2015
    • Brisbane

    Intranet redevelopment and collaboration project including:- develop business case and work with ICT on vendor selection- creating a social intranet strategy to support organisational strategic goals including introduction of targeted news, digital recognition cards, acronym finder, interactive contact directory, discussion forums and integrated Yammer feeds- introducing decentralised authoring community including engagement strategy, content strategy, training and education- content cleanse and migration strategy- creation of intranet governance including steering committee and style guide - management of information architecture and user research including stakeholder meetings, usability testing, content audits - management of visual redesign (including mobile wireframes) and intranet persona/branding- communications and change strategy to increase understanding and adoption of new intranet- responsible for all communications and change tactics including executive presentations and engagement, author workshops and development of launch tactics including animations, field presentations and online marketing- management of intranet personas to assist not only intranet strategy and authors but for use in other areas of business including induction, change management and ICT decision making- implementing channel measurement and evaluation tools.• Yammer strategy – rollout activities and measurement, CEO communication and education• community management of the All Company Yammer group• business lead on managing creation and implementation of leadership mobile application designed to assist leaders in behavior change• digital channel creation including desktop wallpaper and intranet banners• internal communication support for events and leadership communication including installing real time polling and creating animated multimedia • G20 crisis communication planning and creation of crisis communication channels

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  Arrow Energy

  • Brisbane, Australia

  • Online Development Consultant

    • Nov 2012 - Apr 2014
    • Brisbane, Australia

    - social media analysis and reports- social media strategy- interactive kiosk - website migration to new platform (MySource Matrix)- development of website style guide in preparation for decentralised author model- enewsletter management and analytics- website analytics- management of intranet homepage and online internal news- management of corporate Vimeo account- website search maintenance and usability- contribution to project management and development of microsite

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  Energex

  • Intranet Manager

    • Oct 2007 - Nov 2012

    - intranet strategy /budget to supports business plan and KPIs- Influencing other IT projects to deliver intranet vision of seamless, online experience.- Project manager implementing Google search.- support author community of 300+ - Manage information architecture.- Manage search technology and ‘best bets’ to tune search engine and ensure usability.- Establishing intranet governance framework including Steer Co, working groups and minor works approval framework.- Working with IT to develop business solutions which support the business and internal communication strategies.- Development of tools (quick poll, location finder)- Leading accessibility best practice in an organisational online environment.- Highlighting information and knowledge management gaps; trying to influence senior management - Influencing the development of the Energex Enterprise Content Management Reference Group to deal with gaps and opportunities in delivering internal and external collaboration opportunities to support systems and business processes.- Development and maintenance of Social Media Guideline.Intranet Modernisation - Business lead implementing and managing change from FrontPage to SharePoint 2010.- Developed training plan and implemented to train 300 people in SharePoint 2010.- Communications and stakeholder engagement strategy as well as implementation , including launch .- Development of metrics and reporting mechanisms for new intranet environment.- Led author community through difficult change.- Senior stakeholder management (including Executives).- Presentation skills (EMT, authors, IT, external).- Liaised with with designers for homepage design- Coordinatedredesign of the information architecture- Managing change in lead up to and post-launch- Led trial of Yammer; developed governance- Development of governance for online collaboration- Introduced discussion forums; (including internal governance guidelines)

• 

  Ingeus Pty Ltd

  • Communications Officer

    • Feb 2007 - Jul 2007

    Ingeus – CMS Ice Mediawww.ingeus.com.au- collated translated website material into foreign languages and produced new sites- rewrote and updated client stories featured on site

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  Redland City Council

  • Web Communications Consultant

    • Sep 2004 - Apr 2006

    Redland Shire Council – CMS SharePoint 2003www.redland.qld.gov.au and www.more2redlands.com.au - managing communication projects for the website of Council- creation of new site supporting the More2Redlands tourism initiative- team member in group responsible for redevelopment of navigation and applications for the site- reviewed and rewrote all content for the sites- responsible for the web communication elements in any Redland Shire Council external communication initiative - production and editing of tourism e-news - analysis of e-newsletter readers and trends relating to readership- trained staff editors and web authors- responsible for promotion of new sites- developed online multimedia projects for clients to fulfil communication objectives.

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  SmartService Queensland

  • Web writer

    • 2006 - 2006

    SmartServices Queensland – CMS Team Sitewww.generate.qld.gov.au- monitored issues and wrote stories affecting young Queenslanders- liaised with youth agencies and government departments to create stories of interest- wrote weekly e-newsletter and feature stories- delivered fortnightly newsletter and almost doubled subscription rate to nearly 3,000- analysis of e-newsletter readers and trends relating readership- Facilitated, moderated and promoted discussion forums to generate conversation around a range of social issues relevant to Queensland youth.

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  Mackay Regional Council

  • Communications Officer

    • Sep 2003 - Sep 2004

    Mackay City Council – CMS MySource Squizwww.mackay.qld.gov.au - part of team responsible for new site structure, design and content - migrated all old content to new site - trained web administrators on how to use new CMS- trained web administrators in writing content for the internet- web content- annual report writing- speech writing for Mackay City Mayor- event management including hosting school visits and hosting guests from Japanese sister city- media releases and media liaison

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  Ozcare

  • Communications Assistant

    • May 2002 - Sep 2003