Experience

• 

  The Lo & Behold Group

  • Singapore

  • Captain

    • Jul 2020 - Present
    • Singapore

• 

  Marina Bay Sands

  • Singapore
  • Hospitality
  • 700 & Above Employee

  • Captain

    • Jun 2018 - Jul 2020

    Roles/Responsibilities:- Assist staff in daily operations of opening the restaurant, table set up, service, inventory, billing and closing the restaurant - Handling guest complaints and service recovery - Manage the restaurant floor in the absence of a manager - Supervise servers to ensure standards are being met - Support and assist managers in achieving restaurant goals and key performance objectives - Ongoing management of tips, inventory, hygiene standards & certificates and training attendance

  • Service Attendant/ Hostess

    • Aug 2016 - Jun 2018

    Roles/Responsibilities: - Responsible for service in the assigned sections of the restaurant and assist all guest requests, up selling beverages and suggesting menu items - In-charge of preparing all the amenities for the opening of the restaurant (breakfast) and set up for lunch and dinner thereafter - Hostess duties : Taking reservations via the phone/email, answering initial event and guest enquiries and responsible for buffet tag and menu printing and editing

• 

  SAPPORO LION SINGAPORE PTE LTD

  • Singapore

  • Sales Service Representative

    • Jun 2013 - Aug 2016
    • Singapore

    Roles/Responsibilities:- Set up display cases, stock shelves, and ensure pricing is correct - Present and sell company products to current and potential customers.- Process orders in person and over the phone -In-charge of cashiering and reports at the end of the shift - Responsible for weekly schedule of the staff, inventory of the products and assisting the manager in meeting sales targets for the restaurant - Provide on-the-job training to new sales employees.

• 

  Ocha cha

  • Manager

    • Sep 2010 - Jun 2013

    Roles/Responsibilities:- In charge of overall store performance and operations.- In charge of admin works like petty cash- Daily, Weekly, Monthly Inventory- Responsible in providing quality food and efficient customer service- Supervise and perform expected duties and store operations- Assigned to customer relations management- Responsible for the schedule of the staff- Handle orders from the suppliers.- Monitoring safety & security of the product, cash, equipments- Responds to general questions asked by the customers.

• 

  DELAWARE NORTH LIZARD ISLAND (Australian Internship Program)

  • Australia

  • Food attendant

    • Aug 2009 - Feb 2010
    • Australia

    Roles/Responsibilities:- Professional food and beverage order of service - Skills in food and beverage set up and opening/closing procedures and standards- Knowledge of food menus and drinks/wine list- Playing an active role in greeting guests and escorting them to tables- Wipes table tops and chairs, using damp cloth. Replaces soiled table linens and sets tables with silverware and glassware.- Replenishes supply of clean linens, silverware, glassware, and dishes in dining room. - Makes coffee and fresh juices and serves ice water and butter to patrons.- May run errands and deliver food orders to offices and be designated Runner.

• 

  DELAWARE NORTH LIZARD ISLAND (Australian Internship Program)

  • Australia

  • Room Attendant

    • Feb 2009 - Aug 2009
    • Australia

    Roles/Responsibilities:- Servicing guest rooms daily in accordance, stocking cart with room supplies, and replacing bed linens and replenishing guest room supplies- Deep cleaning of rooms on a monthly schedule- Training new housekeeping staff in general housekeeping duties- Turndown procedures- Assist public areas and team members to maintain the cleanliness of all resort areas- Understanding guest privacy- Correct procedures for the safe use of chemicals, including the use of safety gear as provided- Washing and folding dirty linens of hotel use in the laundry area.