Okay, so Kristin has a mix of customer service, account management, and leadership skills, which are valuable in many industries. Project management and Excel skills also add to her versatility. Considering her skills and location in Pittsburg, Kansas, a small town in the US Midwest, her rate is likely to be lower than in major cities like New York or San Francisco. Let’s look at national averages. According to the Bureau of Labor Statistics, the median annual salary for management occupations in the US is around $123,000. For customer service managers, it’s around $62,000. Since Kristin’s skills are transferable, I’ll estimate her hourly rate to be around $20–$30, considering her location and the value she can bring to organizations.