Experience

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  Canadian HR Solutions, Inc.

  • Corporate Services Assistant

    • Jan 2021 - May 2021

    Responsible for using templates, creating client proposals and sending them to CEO for review.Sending out marketing emails to clients for workshops, programs, courses, and seminars.Booking facilitators for workshops and seminars.Updating Twitter account for each company divisions.Adding client information to CRM.Assisting CEO with travel (air, hotel, and ground transportation) reservations.Planning events for workshops, programs, courses, and seminars being held in our facilities.

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  The Landing Group

  • Toronto, Ontario, Canada

  • Service Manager

    • Aug 2018 - Mar 2020
    • Toronto, Ontario, Canada

    Worked closely with management to meet revenue objectivesLead and directed team members on effective methods, operations and proceduresOversaw front of house personnel to maintain adequate staffingPrepared and executed new beverage menu implementationsAudited inventory levels of alcohol to ensure product availability, and order products as necessary Handled guest complaints and offering complimentary services to maintain high guest satisfactions ratesPlanned and executed gatherings between 5-20 guests who may have been celebrating or conducting business meetings and ensured all needs were met and everyone left satisfied with their visitBuilt relationships with vendors to create a solid foundation of support for both the restaurant and the brand at handCreated daily floor plans and sales quotes with guests looking to book large reservations

• 

  Rogers Communications

  • Toronto, Ontario, Canada

  • Customer Service Representative

    • 2011 - 2016
    • Toronto, Ontario, Canada

    Educated customers on promotions to enhance salesOffered advice and assistance to customers, paying attention to special needs or wantsCultivated customer loyalty, promoted repeat customers and improved salesConsulted with outside parties to resolve discrepancies and create effective solutionsEvaluated account and service histories to identify trends using data to mitigate future issuesConducted weekly coaching’s with employees to review and analyze their individual sales vs the store’s overall salesAccountable for weekly audits of contracts to ensure correct procedures and protocol were being followed by all staff