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Bio

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Kristen Dukes is a seasoned business professional with a strong background in entrepreneurship, sales, and management. With 20+ years of experience in various industries, she has developed expertise in team leadership, customer service, and business growth. Kristen holds an MBA from High Point University and a BBA from the same institution. She has worked for prominent companies such as PepsiCo, UPS, and Taylor Technologies, Inc., and has also held leadership positions in non-profit organizations.

Experience

    • Distributor Beverage Manager
    • Distributor Beverage Manager
      • Jul 2020 - Present

      • Grew 2022 Pepsi Distributor Partnership (PDP) Business Net Revenue (NR) 52% in DMV and 8% in VA vs. 2021 and Territory NR 29% vs. plan of 17% by partnering with distributor’s sales teams • Secured 211 new Independent Restaurants, estimating over 82M Case/Gallons and $1.3MM NR in 2022• Grew 2021 PDP Business NR 37% vs. 2020, 14% vs. 2019 and Territory NR 50% vs. 2020 and 30% vs.2019 vs. plan of 14% by partnering with distributor sales teams• Secured 185 new Independent Restaurants, estimating over 80M Case/Gallons and $1.2MM NR in 2021• Acted as of Owner of $6MM Net Revenue book of business including 13 Distributors and 5 Key Accounts across 6 states• Took initiative as the Distributor Partner Team Lead to build new business strategies and competitions for the team and present new business updates to the Metro Atlantic Restaurant Director

    • Foodservice Sales Representative
      • Jan 2019 - Jul 2020

      • Grew Territory Net Revenue 3.8% and Independent Net Revenue 10% 2019 vs. 2018 by securing new business and growing current accounts• Secured 87 new Independent Restaurants projected to provide over 45,000 Case/Gallons and $655,000 Net Revenue • Acts as the CEO for current book of business including over 500 accounts and $2m Net Revenue by taking full responsibility of account concerns and performance• Took lead as the team’s New Business Specialist which included providing new business tactics for the team, keeping the team motivated and creating new business presentations for the South Division Restaurant Director

    • Customer Development Manager Certified Trainer
      • Sep 2017 - Jan 2019

      • Grew Territory Volume 102 index to plan, Net Revenue 100 index to plan and MC 100 index to plan• Increased Territory Volume 1.7% and Net Revenue 3.5% compared to year to date last year by securing new business and selling new products and new equipment to current workplace accounts• Trained 4 new hires across the Mid-Atlantic for the CDM Role; supported selling 61+ SKUs, 12 Buy 5 Get 2 Free Innovation Deals, 6 Countertop Ice Bins, 2 Coolers and 1 Hello Goodness Snack Rack; supported optimizations for 3 Cooler Resets and continued to follow up with Trainees in order to ensure training was effective• Secured 8 New Business Accounts; accumulating an estimated 8,900 incremental cases/gallons per year and $85,550 incremental revenue per year• Acted as the CEO for given book of business by taking full responsibility of account concerns and performance• Promoted products through sampling events and marketing programs• Optimized cooler space using the Bev Optimizer application to create planograms and administrates cooler resets which will in turn increase sales

    • Customer Development Manager
      • Jul 2016 - Sep 2017

      • Grew Territory Volume 100 index to plan, Net Revenue 106 index to plan, OT Pricing 105 index to plan and MC 108 index to plan• Acted as the CEO for given book of business by taking full responsibility of account concerns and performance• Promoted products through sampling events and marketing programs• Optimized cooler space using the Bev Optimizer application to create planograms and administrates cooler resets which will in turn increase sales

  • UPS
    • Timonium MD
    • User Specialist in Customer Information Management Shipping
      • Oct 2015 - May 2016
      • Timonium MD

      Chief liaison to the technical developers and programmers for enterprise wide software applications including WorldShip, CAMS and CrosswareGenerated performance reports and analysis to monitor project enhancement objectives and production supportDeveloped documentation for release including user ...

  • MAX Field Hockey
    • Winston-Salem North Carolina
    • Account Executive
      • May 2014 - Oct 2015
      • Winston-Salem North Carolina

      Provided Microsoft Excel spreadsheet builds and edits for historical database content including team records, university profiles and athletic conference dataEdited website to ensure up-to-date information was available for customersConducted research on Division I and II colleges, their teams, c...

  • Aurum Consultants
    • Baltimore, Maryland Area
    • Consultant in Financial Learning Products Division
      • May 2014 - Oct 2015
      • Baltimore, Maryland Area

      Introduced the online personal financial education portal to college studentsAddressed customer service questions and compiled technical concerns for programmers regarding the proctored version of the course Provided customer feedback to the lead consultants and those responsible for curriculum d...

    • Summer Internship - Finance Department
      • May 2013 - Aug 2013
      • Sparks, MD

      Managed process of document imaging by preparing, scanning and indexing key business documents for Sales, Operations, Accounting and Customer Service. Project implementation was initiated during my internship and will continue for at least one year. Utilized Docuware to convert files for proper i...

  • The Arena Club
    • Churchville, MD
    • Swim Team Coach/Swimming Instructor
      • May 2009 - Aug 2012
      • Churchville, MD

      Utilized oral communication skills and swimming knowledge to demonstrate correct techniques working with elementary school and middle school age children on a regular basis. Provided encouragement and support to competitive swim team in organizing practices, preparing for meets, etc.

    • Associate
      • May 2010 - Jul 2012
      • White Hall, MD

      Cheerfully greeted members and their guests.Answered their questions and provided general information about the course.

Education

  • 2014 - 2015
    High Point University
  • 2010 - 2014
    High Point University

Suggested Services

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Industry Focus. “Business Services”

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