Experience

• 

  Towson University

  • United States
  • Higher Education
  • 700 & Above Employee

  • Senior Assistant Director of Data Analysis & Reporting

    • Oct 2022 - Present

    Report and analyze the recruitment and enrollment data.Assist with scholarship & yield predictive modeling, university dashboard reporting, national clearinghouse analysis, etc.Work with third party vendors such as Encoura & Landscape to assist with data analysis & strategic planning.Be the main tech lead with query building for admissions, enrollment management, and other campus partners.Be responsible for the letter generation, maintenance & data accuracy for all admissions & enrollment management communication. This position will also be responsible for checklists, portals, and other application processes.Assist with the data transition and implementation of the new CRM for University Admissions – both for undergraduate and graduate admissions.Provide continuous training and development for Admissions staff and other campus partners to utilize CRM & data analysis tools.Supervise two professional staff members who assist with data analysis, imports, workflow, data entry, and other IT/operations functions.Provide training & development for employees, and complete annual performance reviews and feedback to assist with performance improvement, professional development, and skills/competency development.Serves as a member of the Associate Director of IT/Op’s leadership team.Assist with the development of the strategic implementation of new technology & future enhancements and functional systems’ improvements.Must have the ability to assess business needs and translate them into relevant solutions.Troubleshoot and solve technical issues as they arise, either alone or in conjunction with applicable internal staff or OTS. Serve as a technical resource for and assist with the training of Admissions staff.

  • IT Education Specialist

    • Aug 2021 - Oct 2022

    • Supervise 2 IT staff members. This includes oversight of the following areas: quality assurance and workflow in document management system, office computer inventory, external & internal vendor collaboration, data integration between multiple systems, and testing/troubleshooting software updates.• Build and maintain data files for transfer equivalency databases used by Transfer Articulation and Evaluation teams. Work closely with articulation staff and Office of Technology Services (OTS) to maintain and improve transfer-specific systems.• Collaborate daily with Admission technology staff to solve operations issues, such as but not limited to application building, document and decision workflows, software upgrades, and business processes. Serve as a point-person for internal technology issues with admissions staff.

  • Senior Assistant Director - University Admissions

    • Sep 2012 - Apr 2022

    Supervise transfer evaluation process and employeesSupervise student employeesCohort operations specialistCoordinate equivalency database for out-of-state institutionsAdmissions liaison for College of Business and EconomicsAcademic Advisor for Freshman Transition Program students majoring in Business Administration

  • Assistant Director of Admissions

    • Mar 2010 - Sep 2012

    Transfer student recruitmentTransfer credit evaluationsPeopleSoft credit posting, reporting, etc.Liaison for the College of Business and EconomicsLGBTQIA recruitment, community activism

  • Assistant Director / Transfer Evaluator - Undergraduate Admissions

    • Oct 2006 - Mar 2010

    Prepare, input, and present all transfer credit evaluations for approximately 3000 transfer students per year. Uphold University System of Maryland (USM) and Towson University (TU) standards for transfer admission, including admission decisions and course equivalencies. Recruit prospective students via college fairs or advising sessions, email, phone, and personal appointments. Help plan and facilitate Open House events, Counselor Days, and transfer orientations. Admissions liaison for the College of Business & Economics, the largest academic college on the TU campus serving approximately 3,500 students. Responsible for the implementation of Maryland articulation agreements for students entering the Business Administration or Accounting major. Update transfer curricula for all Maryland community colleges to be published online

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  Red Brick Station and Brewing Company

  • Manager / Bartender/ Shift Leader

    • May 2001 - Oct 2008

    Handle all daily computer input and monetary deposits. Responsible for training and supervising front-of-house staff, including wait, bar, and host staff. Directly supervise approximately 30 employees as manager, 13 as shift-leader.Ensure customer satisfaction in high-volume restaurant/ banquet f...

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  Community College of Baltimore County

  • Tutor

    • Jan 2006 - Oct 2006

    Provide tutoring services to current students of the college in multiple subjects, with highest volume in Biology, Chemistry, and Math. Requires strong knowledge of subject matter, flexibility to individual learning styles, and attentive customer service in extremely diverse working environment. ...