Experience

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  National General

  • Tampa, Florida, United States

  • MD Claims Representative

    • Aug 2022 - Present
    • Tampa, Florida, United States

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  The General®

  • Tampa, Florida, United States

  • Initial Claims Handler II

    • Jun 2021 - Oct 2021
    • Tampa, Florida, United States

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  GEICO

  • Lakeland, Florida, United States

  • Claims Service Representative

    • Feb 2021 - Jul 2021
    • Lakeland, Florida, United States

    File FNOL claims and explain claims process for Florida handlingSet inspections and rental vehicle during repair timeMake liability decisions on simple 1-3 vehicle accidents by obtaining statements and police reports as neededForward claims to the appropriate level if outside of my department’s handling

• 

  None

  • Professional Sabatical

    • Sep 2019 - Feb 2021

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  USAA

  • Tampa/St. Petersburg, Florida Area

  • Auto Claims Adjuster

    • Oct 2016 - Feb 2020
    • Tampa/St. Petersburg, Florida Area

    Filed First Notice of Loss Claims for claims reported throughout the United StatesIdentified insurance coverage limitations with thorough examinations of policy documentation and related recordsAnalyzed information gathered by investigation and report findings and recommendationsInvestigated and assessed damage to property and reviewed property damage estimatesExamined photographs, surveillance and any other documents relating to claimsInterviewed claimants and witnesses to determine liabilityDocumented all findings in a clear, concise mannerExceeded compliance and metric requirements in a proficient and timely manner

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  Direct General Auto Insurance

  • Auto Claims Adjuster

    • Feb 2015 - Dec 2015

    Review Auto policies, Auto claim forms and other records to verify and determine insurance coverage eligibility under state lawsManage the investigative process, communication with customers or involved parties, maintain timely record keeping files on all claimsManage the appraisal process with all appraisal methods as well as secondary insurance companies and repair facilitiesEnsure all payments are correct and made in a timely manner according to company guidelines

  • Senior First Notice of Loss Representative

    • Jun 2014 - Feb 2015

    Assist other representatives with general questions and troubleshootingHandle escalated calls if neededAssign pending claims to the appropriate department(s) based upon coveragesOpen and Close the FNOL Department to ensure proper staffing needsLicensed to adjust claims and assist callers

  • First Notice of Loss Representative

    • Aug 2013 - Jun 2014

    Complete loss reports from phone calls, DEX and NCSReview and verify proper policy coverage Upload proper documents to adjusters or supervisorsProvide outstanding customer serviceExplain the claims process and repair procedureComply with current audit expectationsAssist as a Claims Service Representative when neededRecognitionsReceived a Star of the Month award for November 2013 and April 2014

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  Hillsborough County Sheriff’s Office

  • Digital Communications Dispatcher

    • Oct 2003 - Aug 2013

    Received emergency and non-emergency calls from citizens requesting assistanceOperated audio/digital equipment for dispatching law enforcement officers while maintaining professional communication with the publicAbility to handle emotionally sensitive material while maintaining confidentialitySupervisor responsibilitiesMaking daily work position schedule for approximately 30 employeesEmergency notifications through chain of command personnelHandling citizen complaintsRecognitionsReceived 24 Letters of Commendation from citizens, co-employees and supervisors