Experience

• 

  General Dynamics Information Technology

  • Germantown, Maryland, United States

  • PRISM Configuration Manager at GDIT

    • Jul 2021 - Present
    • Germantown, Maryland, United States
• 

  U.S. Department of Energy

  • United States
  • Government Administration
  • 700 & Above Employee

  • Functional Analyst/Training, PRISM SME

    • Jul 2005 - Present

    Train all employee's on procurement software, design all computer based software for procurement software (PRISM), created all User, Participant, Quick reference, system administrator guides for software used by the Department of Energy. Develop functional testing scripts, regression and positive testing of new software.

  • PRISM SME at Appsential

    • 2008 - 2013

    Develop all training materials in support of system and design and delive training including in class training, Web design, Computer Based Training, Webinars. Provide support to our Tier 1 Helpdesk as Teir 2 support. Provide Functional support, testing quality assurance. Configuration Management for Training environment. Functional and regression testing. Develop and test all test scripts.

• 

  Appsential

  • United States
  • IT Services and IT Consulting
  • 1 - 100 Employee

  • Functional Analyst

    • Jun 2012 - Oct 2021

    Develop all training and functional materials in support of the PRISM/ STRIPES system including but not limited to User, Participant, Quick reference, system administrator guides. Design Computer Based Training, Webinars and web group space. Train all users and site administrators, along with system administrators at the doe on the PRISM software. Provide support to our Tier 1 Helpdesk as Teir 2 support. Functional team testing . Configuration Management for Training environment. Functional, integrated, and regression testing. Development of test scripts.

  • PRISM Configuration Manager

    • 2019 - Jun 2021

• 

  Highland Technology Services Inc.

  • Training and Documentation Manager

    • Jul 2005 - Jul 2012

    PRISM SME

  • Training and Documentation Manager

    • 2005 - 2012

    Developed training courses for all projects and delivered those courses, analysis of course feedback, developed all user, system administrator documentation for all software products use by our federal government client. Analysis of Employee training needs and recommendations.

• 

  Judicial Dialog Systems

  • Director of Training

    • Jul 1995 - Jul 2005

    Coordinated, hired multiple training teams across the United States, ensuring our clients received the ultimate training experience in learning new software.